Michele or Frederick
26 กุมภาพันธ์ 2024
I have stayed at D. Hotel Suites and Spa multiple times as I have a son attending college in the area. Prior to this stay, I have been happy with their prices and service. I reserved a double suite for my daughter and myself as a getaway during her February school vacation. I paid extra to reserve the suite so that we could each have our own space/bedroom and TV instead of just 1 room with a king bed and 1 TV. She asked if she could bring a friend on the morning of our trip, so I checked in with 2 children instead of one. When I approached the desk I was asked for the full names of the 2 girls I came in with and told that I would be charged extra because only 1 of them was on my reservation. I found the questions and upcharge per person excessive since I reserved a room that sleeps 6 people. I did not argue or say anything negative to the reception agent (I understand that he was just doing his job), but the charge was significant enough that I will look for other suite hotels in the area for future visits.
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