I made reservations for November 21-26 2023. Due to bad weather, I informed the hotel that I would have a late check and ask the receptionist to hold my reservation and was told they do not cancel reservations. When I arrived the next day, November 23 the reservations were cancelled. On November 24, house keeping came to my room to clean. I requested they come later. They never returned. I made a complaint that my room was never cleaned to front desk to get at least clean towels and trash emptied. On November 25, no service was provided as well. The room was left with dirty towels and trash not emptied the entire stay. I called the front desk to complain when I returned back to hotel Saturday night. I had to go to front desk to receive towels for my departure the next morning.
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