Baymont by Wyndham Howell/Brighton

Amazing customer service - however, hotel is dated and needs a major refresh.

Love my room! It was set up amazingly. The jetted tub was wonderful. I really love the set up of the room. The couch, bed, tv, kitchen area, bathroom. We will definitely come back to this hotel. The little imperfections don’t bother me. The room was clean and comfortable. The breakfast was good as well. The only complaint I have is the tv kept losing sound. We didn’t notice this till the next morning so I didn’t request a new one. The staff was amazing. From check in to breakfast. There was always someone wiping the counters during breakfast and making sure everything was stocked. Hot fresh eggs and sausage with all the pastries. Coffee and 6 different juices plus 3 kinds of milk.

The door we walked in to get to the elevator had an ice machine that has obviously been leaking for a long time because you could smell the mold. It wqs sickening. The bathroom in our room had holes in the bottom of the wall that were being covered by wallpaper. The carpets were gross throughout the hotel. Not a clean or updated hotel at all.

The room was okay, breakfast was nice, and the staff was friendly, but the pool was murky and we didn't feel comfortable swimming in it. The hotel is clearly under renovation. You can tell that it was pretty run down, but they're trying to improve things.

I had the executive suite with hot tub. I was going to use hot tub but it was dirty. I discovered that after work at 3 am. So no hot tub. I chokse that room specifically for that. I mean everything else was good except for dirty hot tub smh. I really wanted the hot tub.

We made a reservation for our wedding night 2 months ago. We went in to check in only to find out they canceled our reservation and gave it to someone else because we werent VIP members... never called or emailed us to let us know.

I don’t typically write reviews, but I don’t know if this place is being remodeled or what, but it was disgusting. There was a dirt path from the side door to the elevator, the room we had (third floor) smelled like it hadn’t been aired out since the 50’s and smelled like super stale cigarettes. Super unclean, all of the floors looked like they needed a good vacuum. The woman at check in was very nice and welcoming, that was the only good thing about our stay.

The building was not clean. The elevator was broken. Half of the lights did not work. Half of the jacazzi jets did not work. The headrests on the jacuzzi were falling off.

We got to the property at 2:45pm with a 3:00pm check in. The entry door was very dirty, the lobby looked like it has not been vacuumed in weeks. One girl at the desk with 4 other people waiting to check in. They would not let you check in 15 minutes early. A young boy came to the desk looked like he just woke up he took over the young girl disappeared. Finally got checked in about 3:45. Pool was broke. Food in our fridge.Room was falling apart needed up dating . The whole hotel needed up dates. The breakfast was horrible eggs were cold , sausage was white, empty counters, fruit was old, coffee, milk,danish,bagels, bread , waffles, napkins and more. One desk worker , 2 lady’s cleaning is all I witnessed on our 24 hour stay. The next morning they could not even start their cleaning because there was no clean linens. TERRIBLE PLACE. SO BAD.