Hotel Neugrabener Hof

There was lack of power outlets. Actually there were more of them in bathroom that room itself. I´m used to bed having outlet at each side.... It´s locaton .... in´t on busy noisy street, so shops are close by, so are the cars. And lastly ... drain in shower could use some tweaking. more water could go in that managed to go out.

Big Varning. A hotel if they dont notice about it. You have to expect your own bathroom in the room. The bathrom was located outside the romm to share with other romm. There is no info about that in the booking or the info about the hotel Very small rom. And the reception was closed when we arrive. we have to call to get the room key from a key box.

The Hotel Neugrabener Hof is a nice choice about a 25 minute journey from Central Station on the S Bahn. The S Bahn station is a 10 minute walk to the hotel. The hotel is on the main road and yet, it is very quiet in the evening. The breakfast buffet counter and tables were set up with loving care. The coffee is a special treat each cup ground to perfection! My room was comfortable and the bath room was recently updated. This made my week's stay in Hamburg most enjoyable!

We arrived in the night, we called and a nice man gave us the kode to our room. But when we arrived the room it was intensly warm, but cold outside, so we think the heat was on. When we went to bed, we realised we were not alone, we killed over 20 bugs, we dont know what kind. So two of us didnt sleep at all that night, we just looked for bugs to kill all night.

Room was just enough, as it had a fridge for our cold things, however a renovation of room would be nice. Bed ok but really low. Pillows quite small and dense (bit too low for the neck). In bathroom, the housekeeper somehow forgot to stock up the toilet roll, the tissue box AND the hand soap bottle. After 9 PM nobody at reception desk to request these items. Disappointing. Thankfully we always carry all these things in suitcase just in case. Also according *******, there should be bottle of mineral water for guests. I have checked with reception desk however this was according to them not the case.

The hotel is close to the highway, the rooms were clean and spacious, the shower is small and can only fit one person at a time. The bed was comfortable. There is free parking available, and the hotel is very close to the shops and restaurants. The staff is very polite.

It was easy to find and near the highway, a lot of parking facilities around the buildings. The pictures and descriptions of the accommodations are very similar to reality. I checked in late, and the 24/7 service included self-service picking up the key in a key box. The idea is good, but I would really have appreciated to get direct info from the hotel about the key box instructions, so I could easily check-in instead of being met by a closed reception and i need of calling them.

Nice and cousy - authentic

Meget venligt personale, rengørings standard flot. Men værelset var koldt. Jeg var der den 3. januar og der var lukket for varmen. Der var slet ikke varme i badeværelset og vinduet var åbent da vi kom. Så badeværelset var isnende koldt og det blev ikke varmet op i den periode vi var der. Desuden er lysforholdene meget dårligt på badeværelset, føntørreren virkede ikke og vores sengelamper virkede kun en gang i mellem. Små ting der skal ændres og det ville være et godt sted at være.