I was on a business trip. I left my backpack with Apple laptop, cash in multiple currencies, passport, handphone in it on the side of the street in front of the hotel, where the Didi pick up was. I realised this only upon arrival of Hangzhou Airport (1 hour+ drive from the hotel). Immediately call the hotel FO and he managed to get it back from the street and safekeeping it until another Didi pick up and send to me in airport. If any management member see this post, please praise the FO. The incident was on 21/1/2025 around 8am.
Facilities and amenities were great. Just that to use the wifi, needed a local phone number, which as a tourist I don’t have. The front desk lady in the end had to use her own phone number to register. Perhaps the hotel can take this into consideration for abroad tourists. Other than that, the service was excellent, pricing is very competitive and I had enjoyed staying there very much