ผผู้เข้าพักI had a great stay at this hotel. The room was clean, spacious, and very comfortable. The staff were friendly and always ready to help, which made the experience even better. The location was also very convenient, close to restaurants and main attractions. I would definitely stay here again.
ผผู้เข้าพักI arrived in the morning and was able to drop off my luggage for free. I could check in a bit earlier than the official check-in time. It took only 15 minutes to walk to/from the airport. I had to check out well before breakfast time but thankfully they gave me grab-and-go breakfast (bagel and apple). My room was very quiet so I slept well.
ผผู้เข้าพักwell me missed our conecting flight , bad news you have to repay for your tickets again ok i will just contact my hotel and tell them i will not make it in tonight . oh but you prepaid through trip.com , yes we have a policy that if your a no show we cancel your reservation . ok when do can we see our refund ?
you wont we will just rent out your room to someone else , i see so i have a 5 day room rental prepaid , yes you will not get anything back you have to deal with trip.com for your refund . oh so you did not get paid by them i see , no we did just your not getting a refund . can i trasfer my rooms as we are having a conference there for a few hundred people . no . we don't allow for that either . what ...... a scam ! no recourse , i gave them notice 12 hours before my check in . and was told to call back a number of times to speack to the manager .i contacted trip.com , and they also claim a garenty of refund but at the time i was to depart my room reservation changed to no refund be aware of this and maybe better don't use any online third party bookings agents as this is double dipping and should be a crime . we are out of pocket for both our air tickets and our hotel we paid in advance never again i will .
i have proof , so if they decide not to keep this up contact me . roland kier mizuik . very concerned , independant insurance broker . my company will be informed how i was treated .