My husband and I travel a lot for business and pleasure around the world and we like to stay at Hampton Inn & suites as much as possible. This Hampton on Pharrs Road is our favorite. We’ve stayed here many many times. Hubby likes it because it’s near his company headquarter. I like it because it has a great gym ( plenty of space, a cable machine, free weights, kettle bells, yoga mats, bosu ball, running machines and an elliptical) I’m a gym rat. I use the gym at least an hour or two each day whenever I stay there. The staff are very friendly and helpful, provided us everything we need. We enjoy their daily breakfast too. However, there is one thing we’ve noticed at the hotel parking lot. We are their “Diamond Member “ , and there are three parking spots designed to the Diamond Members with a sign in front of each spot. Since we travel for business sometimes we tend to have a few suitcases of tools. We would prefer to park at the designated Diamond Member spot because it’s closer to the doorway so we don’t have to drag the heavy suitcases across the parking lot ( parking can be very competitive in this hotel, especially during weekends) . But we saw their employees’ cars often parked at one or two or sometimes all of the Diamond spots ( we saw the employees come out of the car parked at the Diamond spot a few times). So we ended up park at further spot and just carried our suitcases across parking lot multiple times. We mentioned this observation to one of the staff , she just said “ oh we have to get that fixed .” We just thought it would be nice that the designated Diamond member spots are actually saved for people with extreme loyalty to their hotel. Other than that, we love this hotel , and we will continue to book Hampton inn anywhere we go.
ผมและครอบครัวมาถึงที่ Country Inn and Suites ใน Los Angeles Ga สําหรับการเข้าพักสองคืน 1 ก.พ. ประมาณ 3 ทุ่ม ตอนเช็คอินเราถูกบอกไว้ว่าเราไม่สามารถเช็คอินได้เนื่องจากเครื่องบัตรเครดิตตก าก บอกให้กลับมาอีก 1 ชั่วโมง หรือจ่ายด้วยเงินสด ปัญหากับนั้นคือ เราขับรถแค่ 7 ชั่วโมง และพยายามจะไปงานศพ เราไม่มีชั่วโมง เราต้องเตรียมตัวให้พร้อม ดิฉันอธิบายเรื่องนี้กับผู้หญิงที่แผนกต้อนรับและคําตอบของเธอคือให้จ่ายสดหรือไปโรงแรมอื่น เธอยังแนะนําโรงแรม Hampton Inn ขึ้นถนน เธอเริ่มได้รับทัศนคติ ผมจองการจองนี้ในเว็บข้อมูลบัตรเครดิตของผมอยู่ที่นั่นเลยไม่เห็นเป็นปัญหาอะไร ผมก็เดินต่อมาโทรหา customer service ได้คนชื่อ Jay เจโทรไปบอกทางโรงแรมแล้วบอกแบบเดียวกันเลยบอกว่าไม่มีอะไรที่เค้าทําได้ การบริการลูกค้าก็ทําอะไรไม่ได้เลยหรอ สิ่งที่ไม่เข้าใจคือถ้ารู้ว่ามีคนเข้ามาจองแล้วทําไมไม่มีมารยาทโทรมาบอกเราต้องการเงินสดหรือให้เราเวลาจองที่อื่น นี่เป็นทริปที่ยากมากที่จะทําให้ตามที่บอกเราไปเพื่องานศพเพื่อนที่รัก ดิฉันเริ่มร้องไห้มันน่าอาย ไม่มีใครพยายามช่วย พวกเขาแค่อยากให้เราไป ไม่ต้องบอกว่าเราจบลงด้วยการเข้าพักที่แมริออท Fairfield Inn และ Suites สองคืน ด้วยความที่คู่แข่งกัน โชคดีที่พวกเขามี King Suite เดิมที่เราจองกับ Country Inn เดิมๆ
The general manager Steve Wells was so accommodating and welcoming! He was able to have everything ready for our event in the hotel conference room, receive packages for us, and make sure everyone on our team was taken care of during our stay. Will definitely be coming back to host more meetings in the future.
Working in Norcross since March, this Courtyard is like coming home. My room is comfortable, and a highlight of my day is Mister Eric at the Bistro. Always there and courteous.
Do not stay here. Infested with mold. ****** indians give moldy rooms to black people and clean rooms to white people. Pretend to be nice to black people and ask them to leave good reviews. I repeat, do not stay here! You will quickly notice there are no white people on the first floor which is the diertiest.
I foolishly paid for a week's stay online and then arrived to find an frighteningly empty lobby with an oversized tablet at the ”check-in” desk. The person in the videoscreen allowed me to see the room and a guy appeared and took me back to have a look. To be generous, the ambiance was military-warehouse with a double bed occupying 90% of the room and a tv on a dilapidated particle board box inches from the foot of the bed. I found another place to stay without missing a beat. But then, the hotel wouldn't give me a refund because I hadn't checked out. So, I went to the hotel again to check out and they prohibited my checking out OR checking in. They flat out refused to check me in or out in spite of my standing right there, and they had never given me a key so I had no access to the room at all. Still, they blamed me for their refusal to give me a refund because I didn't check out (they hadn't allowed that). I couldn't check in, and I couldn't check out, and they were just going to keep all the money I'd paid for the week's stay. That's the place. Expect the worst.
ผผู้เข้าพักWhat’s funny I didn’t stay at this Hotel in the dates of the 7 and 8 due to at this point I feared for my safety. I accidentally booked to earlier that day due to my job assignment had changed.
But then they reassigned me to area so I rebook and was told I couldn’t cancel previously booking which I understand but since I had been a customer for week now I was still staying so I was confused of why the matter couldn’t be resolved better than it was through the Management telling me rules are rules and now I would of had to pay for 2wice for the same room because of Rules
WOW okay.
So now I can tell my friends AMD family don’t look or e spect Red-roof to be a Great Costumer Service experience.
O I actually slept in my truck that night due to not knowing the outcome of this situation between me and the management at this red roof location.
It so so sad due I Neva complained of the roaches and dirty bathrooms I had to reclean each time I stay there and the constant people knocking on the fire cause the drug dealers ruin the hotel in this area
And even their on Redroof representatives couldn’t convince this location to work me that day
But they will not have to worry about this Guy booking Red-roof AGAINS
TtouistytatyanaThe room was nice clean, the location of the hotel is perfect since it is quiet but still accessible to what Lawrenceville has to offer. The price of stay was very reasonable. Additionally, La’Toya was really sweet when checking me in, she provided great service!