The Palms Town & Country Club - Resort

酒店環境還算不錯，設施也還可以，地方很大，可以在裏面逛逛，交通也很方便，坐三輪車一般100盧比，就是餐廳的菜品不是太好，可能吃過更好的早餐，對比有差異吧🤷‍♂️

The rudest check-in experience and staff. First they refused to honor my ******* booking and I had to pay separately (it was a pre-paid booking). Then I had a friend visiting and they refused to allow them to hang out in my room. Never seen service as bad.

Worst hotel stay with typical Gurgaon vibes wherein security is a threat. Also, no point staying with family as the staff is rude at most times

I stayed at the plams town & country clun from 12th April - 14th April. I had the worst stay experience ever. The staff is rude , unhospitable and have delayed services. My 6 year old niece was unwell & hungry at night , the in room dining refused to make anything out of the menu for the kid (the menu is far cry from being kid friendly menu ). They just wanted to make money hence forced me to order egg chicken burger but refused to make simple boiled egg. They even refused to give plain milk as it was not mentioned in the in room dining menu & they have to adhere the menu strictly. Never heard this kind of rules in a hotel business - that too for a kid . They mention themselves as 4 star property but their should be ranked 2 star The Security at the main gate of the reception is so rude, in real kicked my uber drivers car to move it away from the main enterance . The staff has no ***ners to be in hospitality business. they need to be sent to hotel service induction program. I stayed in the premium Rooms , the towels provided are dirty unclean and old . Other than the reception and coffee shop There is no hygine outside the rooms. the food is average , the room service is over priced , unhealthy and extremely delayed. The wi fi network also doesnt work properly in rooms. Everything else can be excused but denying a ill child basic food is uacceptable. I even escaleted this matter but no one cared . I am writing my geniune review and my stay can be checked and verified Sabina

I went to Palms Town & Country Club to plan for a wedding (to be held in Nov'24). The Sales staff (Ms. Pampa) was terrible at communication, did not provide us a visit to the rooms (told us to look online for pictures and they will not show their rooms). ***** with this, the general attitude was demeaning and highly unprofessional. She did not provide a final quotation for 3 days, after chasing numerous times for the same. Highly unprofessional attitude from the Sales staff. I really wish people consider this before planning the Best day of their life with such a place where guests are not served properly.

We came to Gurugram for a family function and stayed at palm club. I would rate it as an average property. Rooms were a bit small, and have lots of corners. We tried their Chinese restaurant, food was good and rates were reasonable. Breakfast was a good spread of continental and Indian dishes. I would say that this property is a bit overpriced.

From check-in to check-out, Hotel The Palms Town & Country Club was a haven of comfort and convenience. The location was perfect, the amenities exceeded expectations, and the impeccable cleanliness set it apart. A true home away from home! The hotel's greatest asset was its outstanding staff, with the front desk team truly shining. Their warm smiles, genuine helpfulness, and proactive problem-solving made our stay truly unforgettable. A special shout-out to Ms. Neha for going above and beyond.

I organized an event there. The property is very nice and the event ***agement team is good. Staffs at the lobby at reservation counter do not have clue of event details going on in the property. There is no communication between event and reservation team. We missed some of of VIP guest due to wrong communication by the reservation team. ***y guests were also not given proper direction especially at late evening time. Please be careful, we had a very disgraceful experience, though all the arrangements were good.

Stay was good and all the staff were friendly Has gardens and a really nice pool area with a nice salon available on site Great ambiance