Hilton Mendoza

Buenas instalaciones. Buena comida. Para el restaurante hay que reservar. La cama algo dura, pero pasable. El estacionamiento hay que pagarlo, algo increíble para un Hotel 5 estrellas, debería ser un servicio sin costo adicional. Hay un centro comercial al frente con supermercado y gasolinera a una cuadra.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!

Just leaving this hotel today after a wonderful 3 night stay. We had some (non hotel related) challenges and the staff simply could not do enough to help us. The food and bar were excellent and one of the loveliest places to be a diamond member. The spa is well.worth a visit and we loved the ****** too, especially as the minimum bet was a realistic sum. Stay here if you are planning a trip to Mendoza.

Really nice stay at a high end hotel. Rooms were nice and spacious, breakfast was plentiful and the staff were top draw. Particular shout out to Eugenia who was heading up the food and drink side of things in the restaurant and Daniel the concierge. Both super friendly and helpful and made the stay really fun!

The service is impeccable and fantastic

Food was exceptional too!

Love Mendoza!!!

El Hotel ha sido comprado por Hilton hace poco, el personal en general del Hotel no es cortes, eso debe mejorar. En el desayuno por ejemplo no habitan jugos naturales, solo haba una agua con pomelo que era natural, por lo que al tener alergia a los colorantes y estar en un Hotel de gama alta, pedí un jugo natural y me lo cobraron, la verdad me pareció increíble. Lo que sin en el piso ejecutivo, la atención de ambos Facundos, excelente, deberían enseñarles a los demás como atender al huésped. Verdad esta ubicado frente a un centro comercial, y a 1.5 km de Abrasado que esta en Bodega Los Toneles, o sea esta a las afueras de la ciudad

Hotel outrora de categoria superior agora está em péssima condição de manutenção, com impressão de estar sujo e urgentemente precisando de reforma e atualização . Não foi agradável a minha estadia pois senti-me em ambiente insalubre .