Nueve 25 Hotel Boutique

My experience at Nueve 25 Guanajuato, where I've frequented several times, has been truly remarkable. Situated in the heart of town, the hotel boasts stunning architecture reminiscent of a beautiful Guanajuato museum. On entering the premises, guests are greeted by an elegant bar to the right and the reception area upfront. While I often brought my guests to the rooftop bar, I harbored a long-standing desire to enjoy a drink at the entrance bar. However, during my recent visit with friends from California, I discovered that this bar, much like the rest of the hotel, is solely for exhibition purposes. Despite my request to indulge in a drink there, I was met with incredulity from the hostess. After some negotiation, we settled for gin and tonic instead of martinis, given the complexity of the drinks and the apparent stress it caused. Although the staff eventually agreed to make the drinks on the third floor bar and bring them down, their lack of attention and prolonged wait left us feeling neglected. Despite inquiries, the promised drinks never materialized, and we were left disappointed by the indifferent service. This experience epitomizes the detached and lackadaisical service that seems to be a recurring theme at Nueve 25 Guanajuato. It's akin to visiting a museum solely to admire the art without any expectation of interaction. If you choose to visit this establishment, appreciate its aesthetic charm, but don't anticipate exemplary service.

A very nice hotel, the staff is very nice helpfull and provides an excellent service. Definately a hotel i will use again, when visiting the city

Trying to get to the hotel was a little confusing due to the tunnels and a police officer blocking the main road to get to the hotel, but eventually we got there. There is no valet but you can park your car on the left side real quick and go inside to let them know you’ve arrived and they will park your car for you. We got greeted by a wonderful, very well spoken bilingual woman named Aileen. She was so helpful and informative. It was a huge plus for us to have someone speak English since my American boyfriend didn’t know Spanish. The rooms were extremely clean and had all the amenities that we needed for our stay. If you forgot something at home, they most likely had it. We loved that the hotel was RIGHT in the middle of the city. Everything is walking distance. Now for the cons… We booked 3 massages and the spa room only fit 1. I would have wanted to at least have had a couples massage but they accommodated it in our room. It wasn’t as relaxing as we would have wanted it. The masseuses did a great job tho. There was also an extremely loud noise coming from the room upstairs, it seemed like someone was moving/building furniture. It woke us up at 8 am and the noise got worse thru out the morning we couldn’t go back to sleep. Besides those things I would definitely recommend this hotel and I would have my family stay there again!

This hotel can be called an industry benchmark. Every staff member is so friendly. When we checked in it was very quick. The pet fee is very low and we can take pets to the rooftop. While we were waiting for our free welcome drinks, the waiter offered our pup some water. While we were enjoying the free breakfast, the kitchen also prepared free eggs or chicken breasts for the puppies. Breakfast was also delicious. When we asked about nearby locations, the doormen and front desk were very friendly and helped us plan our route. Very nice hotel, we will definitely come back again. The location is also very convenient.

The atención is amazing . The location is great. The building is so beautiful.

Excellent location. Beautiful hotel - all the details are perfect. Staff were welcoming, and above and beyond accommodating. Would recommend and stay again. Thank you for the wonderful stay.

This hotel is in an excellent location. So many restaurants and stores in close proximity. The terrace has amazing views of the city of Guanajuato, the staff is friendly and helpful.

Wonderful! Clean and modern design, very quiet and friendly

Property is basically new, staff is very pleasant and helpful. They take care of any concerns you may have they also arrange your parking which is very helpful because of the area. One tip is when you arrive park on the side of the chained area and they will take it from there. Everything you want to see is in 4-6 minutes walking distance.Only I wished I had the balcony option this hotel gets filled fast so its hard to get it. Only down side was no iron in my room.