The Kensington

I'VE HAD A LOVELY STAG AND ROOM WAS VERY CLEAN

Third time staying here. Lovely clean hotel. Warm rooms. Great breakfast. Nothing was too much trouble for the staff. They were all great. Good carparking and 10 mins walk to town. The waterways are opposite and are lovely to walk round. We had a sea view room which was even better as the sun rises in full view We will be back

I want to start with a couple of positives. The staff were very friendly and would help with anything you ask for and the food was amazing. Now onto the negatives. My room was on the ground floor right at the front of the building with no net curtains or blinds, with a gravelled tabled area right out the front of my window where anyone could walk by or sit outside. There were heavy curtains to pull across at night but you don't always want to block out the lovely sunshine we had. The bedroom looked clean but when I was looking for a socket for my charger that's when I saw the cobwebs which I wouldn't have minded if they were on the ceiling but they were attached to my headboard! Now getting to the worst bit and that was the shower. To start with I could not turn the temperature down and it was literally scalding (which I did mention to the staff because I was worried if a child was to go in and scald themselves). The shower cubicle was rusty and the bottom of the shower curtain had mould on. On the surface the place looked decent enough but don't go any deeper because you just don't know what you'll find!

The hotel has been completely refurbished our room had twin beds. The bathroom had two cuboards which was very good. He booked our evening meal it was fantastic home cooked lasagna and my wife had garlic cream mushrooms on toast both meals with delicious salad. The staff where very good. We finnisied with home made strawberrie cheese cake. The breakfast was superb my wife had a pot of hot chocolate. The ingredients were first class I reckoment.

Took 3 payments out of my account still waiting for a refund Very hard to contact anybody and when you do it's like talking to a brick wall. One person said I should get a refund by Sunday 14 April. Still waiting. I keep on phoning try again Monday after going to my bank

Absolutely lovely stay again and we're already looking forward to our next visit. It's great to have somewhere near town with private parking, breakfast included and first rate customer service. The rooms are clean and spacious. It's close enough to town and amenities for a very enjoyable time.

Been before and had no problem but this time in room 11 it was disgusting Dust on top of wardrobe not been cleaned in ages But the worst part was the black mould We only noticed in morning as we arrived later than planned , dumped case in room and left Wife has bad allergies to this type and made her eyes swell On writing this still had no communication from hotel Staff in general very good But hotel needs a massive look at itself Won’t use agin

We had a wake here for our mums funeral, the staff were very helpful. As for the food it was lovely and plenty of it we had the hot and cold Buffett and we added the chilli as well, very nice indeed. Tea and coffee and orange juice. Bar was open if you wanted a deluxe coffee or an alcoholic beverage. I would highly recommend on the quality and quantity of food.

After staying here previously, it was only natural to book again . Disappointed is an under statement. On arrival, front of house staff were lacking in what I'd expect, personal hygiene and state of dress were appalling as well as lack of intelligence , good customer service , or a professional service. On first look our room appeared pleasant, a sea view was a nice touch . The bed linen was clean , but that was the only.thing that was . There were a previous occupants beard trimmings in the sink and bath , the mirror was smeared and dirty . The tiles at the side of the sink had tooth paste running down them . The shower curtain was mouldy . The bathroom in general was dated and dirty , with the sealant around the bath being black . The taps on the sink and bath were thick with black gunge , could easily be wiped . They were definitely ready for Halloween, with large cobwebs, festooned around the windows . All surfaces were thick with dust . Coffee stains all over the kettle and side . An inch think yellow crust greeted me inside the kettle . Wrappers from sugar from previous occupants on the floor . What was apparently clean towels on the bed , had black stains on them . I complained to the previously mentioned " front of house " staff . He took a dirty cloth and a spray bottle went into the bathroom , emerged 5 mins later . I'm not sure what he did in there but it sure wasn't cleaning . I asked to speak to the manager , was told by a young girl that he would be 5 minutes so I waited , to turn be told he'd " gone out " . Staff in general are rude , do the bare minimum, are unaccomadating , bar closes early when guests are still relaxing in the lounge . Staff are uninformed, don't know what beer they serve , or what comes with the meals . In general an awful stay , budget or not no excuse for it not to be clean or for staff to be rude .