Dear ******* Customer Support,
I am writing to express my extreme disappointment with the recent experience I had at a hotel booked through *******, and I am reaching out in the hope that you can assist in resolving the issues we encountered.
I recently booked a hotel room for my stay in the Cayman Islands at the Marriott Resort through *******, and unfortunately, the experience fell far short of my expectations. I believe it is essential to bring the following concerns to your attention:
Early Pool Closure: Upon checking in at 4 pm, we were dismayed to find that the hotel's pool had closed at 2 pm. This information was not communicated during the booking process on *******'s website, nor was it mentioned at the time of check-in. This significantly impacted our plans for a relaxing evening and was a major disappointment.
Unpleasant Room Conditions: Our room, unfortunately, had a noticeable and unpleasant smell of mold. This not only affected our comfort but also raised concerns about the overall cleanliness and maintenance standards of the hotel.
Noise Disturbance: To add to our dissatisfaction, our room faced the service road, where there was ongoing construction with a table saw in operation for several hours. This disrupted our peace and quiet, further contributing to a less than enjoyable stay.
Overcharging: To make matters worse, we feel that we were overcharged for the subpar conditions we experienced. Given that we were treating our
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