I've stayed at this hotel twice in the span of two weeks due to business trips. Both times I visited there was a weird smell throughout the hotel, but I booked again because I had no issues checking in and the beds were nice. My mistake. I walked in and the same smell was there, but ignored it due to the closeness that the hotel provided to the company I work for. When trying to check in I was informed the card on file needed to be on hand or I needed an authorization for for use. Again, I had been booked previously at this location a week and a half previous to this stay and had never been asked this before. I informed them of this and the desk attendant just repeated herself that I needed the card on hand or an authorization form. Offered no solution to the problem, didn't try to look up my stay beforehand to verify I had been here before or explain the reason for the inconsistency. I ultimately had to call a manager to come to the hotel with the card. Upon informing her she allowed me to check in before they had arrived. Desk attendant was rude although she tried her 'best' at a fake pleasant customer service voice. Won't be booking here again.
Defiantly not a 1 star by any means. The hot water was super hot and did not run out. The staff was very helpful and pleasant. Barbara in particular. The advertised breakfast was included but by far the biggest letdown. Horrid coffee and only nutrigrain bars with a juice machine that only served bagged juice. Don't lie saying you have continental breakfast if you do not. The bed linens were not clean nor the towels. Stained and looked recently used. Easily remedied upn requesting new ones that I had to pick up from the front office. AC worked GREAT. Lights flickering on outside walking area of hotel. Pictures and walls stained from careless pest control. The tv was great lots of channels to choose from. The area is in a great location as many big box named restaurants and familiar stores are VERY close by. The tire shop next door was a plus as I had to have a tire balanced. Quick and fair priced service. This hotel offers weekly rates so there are a few full time residents there whom seemed friendly and for most part went about their business with no negative experience. The pool is way smaller than the pictures portray but it was a bit cool to be swimming anyway. The interior security lock was missing from the door. And you could see light from around the entire door defiantly not sealed well. Overall not bad. Would I stay here again? Yes
I've stayed at this hotel twice in the span of two weeks due to business trips. Both times I visited there was a weird smell throughout the hotel, but I booked again because I had no issues checking in and the beds were nice. My mistake. I walked in and the same smell was there, but ignored it due to the closeness that the hotel provided to the company I work for. When trying to check in I was informed the card on file needed to be on hand or I needed an authorization for for use. Again, I had been booked previously at this location a week and a half previous to this stay and had never been asked this before. I informed them of this and the desk attendant just repeated herself that I needed the card on hand or an authorization form. Offered no solution to the problem, didn't try to look up my stay beforehand to verify I had been here before or explain the reason for the inconsistency. I ultimately had to call a manager to come to the hotel with the card. Upon informing her she allowed me to check in before they had arrived. Desk attendant was rude although she tried her 'best' at a fake pleasant customer service voice. Won't be booking here again.
Vvirgil aDefiantly not a 1 star by any means. The hot water was super hot and did not run out. The staff was very helpful and pleasant. Barbara in particular. The advertised breakfast was included but by far the biggest letdown. Horrid coffee and only nutrigrain bars with a juice machine that only served bagged juice. Don't lie saying you have continental breakfast if you do not. The bed linens were not clean nor the towels. Stained and looked recently used. Easily remedied upn requesting new ones that I had to pick up from the front office. AC worked GREAT. Lights flickering on outside walking area of hotel. Pictures and walls stained from careless pest control. The tv was great lots of channels to choose from. The area is in a great location as many big box named restaurants and familiar stores are VERY close by. The tire shop next door was a plus as I had to have a tire balanced. Quick and fair priced service. This hotel offers weekly rates so there are a few full time residents there whom seemed friendly and for most part went about their business with no negative experience. The pool is way smaller than the pictures portray but it was a bit cool to be swimming anyway. The interior security lock was missing from the door. And you could see light from around the entire door defiantly not sealed well. Overall not bad. Would I stay here again? Yes