I choose to stay at Marine Troon as it was the best hotel in the area. I had a little problem when I first arrived which was sorted out by Joan on Reception to my complete satisfaction. The Sea View room was large, clean and comfortable. It contained all I needed for my stay. Kettle/Coffee Machine/Iron etc., Lyn and Joan on Reception were very helpful when I had any queries. The breakfast was beautifully cooked using good quality ingredients and served timely and piping hot. Dinner in both The Seal and The Rabbit were fabulous. For golfers the location is amazing. The spa area is great and the very warm pool and jacuzzi was a great way to relax. The only issue I had - which was not the hotels fault - is that it is under the flight path to Prestwick Airport. There was often an extremely loud plane that went overhead at around 2am which would wake me up and take me ages to get back to sleep. Having said that, I would stay there again. Thank you to all staff who made my stay special.
We had a very enjoyable weekend at the Mercure Hotel for the Air show. Lucy at reception allocated us with a fantastic room, with a sea view (465) , thank you Lucy. Andrew at the bar, very helpful and friendly. Not to mention all the staff at breakfast, they were all great. The breakfast was delicious . The room was so clean and comfortable, we had a great sleep! Will not hesitate to visit again. Thank you all for a memorable weekend.
Whether you're setting sail for the Western Isles or dropping anchor for a while, you'll find a warm welcome at Premier Inn Hotel Kilmarock. Close to the town centre, you'll also be well placed for business and leisure destinations across western Scotland. Brush up on your poetry at the Burns Monument Centre. Practice your pitch at one of the many nearby golf clubs. Or trot on over to the Rowallan Equestrian Centre. And when you're ready to relax, head for a hearty meal in our restaurant and a great night's sleep in your huge comfy bed.
We booked this as we knew our flight home to Glasgow Airport was landing late and we could not face the long drive home at such a time. By the time we cleared with our bags and walked to the hotel from the terminal it was 2am when we checked in. Unfortunately we were given room 115, which was opposite the elevators on the first floor. It was also not only an accessible room with wet bathroom (no shower unless you wanted to flood the whole room) but also had a ”connecting” door to the next room. No idea who was on the either side, but not ideal for either of us given our late arrival. I was feeling extremely tired and and went straight to my bed - unfortunately it was far too soft and it was a double, so we tended to fall into the middle where the ”hole” or ”dip” in the mattress was. With us both trying to sleep on the outside of the mattress for comfort we continually pulled the small duvet from each other in an attempt to keep warm after our return from Africa. The pillows were also too soft for my liking, however that was minor compared to the mattress. There hours later, at around 5am the corridor started coming alive with excited children heading off on their holidays, running and squealing, literally!! I can't blame them for being enthusiastic, but perhaps their parents might have understood that some guests might still wish to sleep at that time? Thus our morning continued so when we finally dragged ourselves up for breakfast around 9am I was extremely tired and somewhat grumpy... Now to breakfast; a fairly good selection was on offer if you came at a quiet time. I saw some guests leave towards the end our meal time as they did not want to wait in the queue for what was left. My main gripe about the breakfast was again, not the hotel's fault, but the guests, who presumably are not used to staying in hotels and don't know what swerving utensils are for. I saw one female guest pick up and touch several slices of bread and returning them before picking what she put in the toaster machine. I purposely picked a slice she hadn't pawed and waited whilst it went through the machine, then just as it arrived a young man (her son I believe) whisked it away in front of me. Manners non existent. The breakfast staff were helpful and friendly and the food on offer was perfectly adequate if all the guests knew how to behave. All in all, we picked this hotel for a catch up sleep after a late flight in and we didn't achieve that so we will not be back.
ผผู้เข้าพักThe breakfast in the hotel is very abundant, the bed is very comfortable, the room is clean and tidy, the geographical location is very good, and the staff's service attitude is very good. Worth recommending! I am really satisfied. If I come to Glasgow, I will continue to choose to stay here. Thank you for managing the hotel so well!
The heater did not work. First excuse was it is on an automatic timer set for 8pm. First night - ice box. They gave me an extra blanket. Also the carpet was musty/dusty and had a funky mildewy type smell. It affected my sinuses which led to a sinus infection and hospital visit to check my lungs. Next day, after telling them by note (as reception wasn't open and their phone number didn't answer) I came home late (past 8pm) to the same ice box. On attempting to contact reception by phone, buzzer and banging on door to no response. Went back to room and a gentleman came out of a nearby room (the same one with a continuously crying baby). On advising him the heater was not working and asking for him to turn it on (thinking I wasn't doing it right) he said oh, maintenance hasn't been able to get to that for ## days. He offered me another blanket. The ice box was horrible that night and I advised it needs to be fixed tomorrow. He said it wouldn't be, so I advised I cannot stay as heating is a major issue and a health hazard. I advised this all to the booking company and they advised his response was 'no refund due to policy'. It is heating - mandatory in Scotland if not anywhere else.