ผู้เข้าพัก
26 กรกฎาคม 2021
We canceled the reservation, since it is impossible to live in such conditions, this is a real deception, paid more than 500 euros, the owner promised to return, but did not return anything! The rooms we had booked were NOT like in the description of them. To begin with, the total area of the rooms was much smaller. The Hotel Ajana considers those rooms which we got to be 30 and 35 square meters, but in fact they are much smaller. The description of the rooms has information about the kitchen and living (dining) area. In fact, It was a shared kitchen in the corridor with access for the whole building, which is very important in case of the COVID-19 to have a private kitchen, which we did not get. 2) The balcony door glass was broken and the shower door was broken. 3) We were settled into another building, not like in the picture of the hotel webpage on booking. We were settled in another building behind the main one. 4) The shower was moldy inside and there were someone's hairs on the surfaces in one of the bathrooms. There were no lightbulbs in the bedside lamps in one of the rooms. The wallpapers were with holes and the garden view was on the wasteland with the elements of a garbage pail with old tyres. No dining table, no microwave, we did not have any chairs in the room, no coffee machine or kettle. 5) There was no elevator for my old grandfather to avoid stairway, because of pain in knee, but when I was looking for the place to stay, I filtered the elevator on booking, and in screenshot there is information about elevator. To sum up, I would like to say that after we understood that rooms are not like in the description we asked the manager to change the rooms. We said that maybe the manager was mistaken, but the personnel showed us the economy rooms, which were like ours, but without a balcony. In fact those rooms are without sun in the room, there is a wall instead of 'view'. After my speech about the difference between the description and the true situation in our rooms, the hotel manager shouted at me that we can pack our belongings and leave with a refund.
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