Novotel Genova City

Terrible experience. a)The hotel is not close to the old city so you will have to find a taxi there and back - getting back is very difficult as there are not many taxis and no Uber/local car services. b) First room had a sticky floor as did the very small pool - the small pool was muddy. FYI the pool is open from 12pm - 8pm - not that convenient. c) First room shower overflowed with sewage from the shower - literal feces… Conplained and was given another room. Planned to go out that night but room change and feeling ill left us with no motivation. d) Sent video of overflowing sewage to manager after complaint and had the good team at trip.com call to negotiate… nothing, zilch and nope the hotel said (they did offer me a free coffee and parking - I don’t have a car). e) Avoid hotel groups like this and or this location!

Bathroom light was not working, no boiler in the room for coffee or tea.

酒店很好！就是離市區有點遠！免費停車，也很安全！ 設施：挺好的！ 衞生：也不錯！ 環境：還可以！ 服務：一般般！酒店位置出行注意安全！

El hotel en general muy bueno, aunque lejos del city center muy fácil de movilizarse. Y encuentras restaurantes cerca. Muy amables.

標準間還沒裝修過，條件還不如國內一百塊一晚的招待所！就這條件，居然要一千多？？？？？我吐血了。避雷避雷避雷避雷！

定了一晚後又續訂了一晚，離地中海之心這類郵輪碼頭不遠，離市中心或者熱那亞水族館還是有些距離的。 酒店背後有一家三層樓的esselunga大超市，酒店大門斜對面有中國人開的日料自助。 停車非常方便有專門的地下停車庫，旁邊兒還有倆加油站可以目視到熱那亞燈塔。 酒店環境不錯，就是大堂孩子很多，因為擺有娛樂設施所以比較吵鬧。大堂還有一架鋼琴一開始的開着琴蓋的結果因為總有孩子去亂彈製造噪音，工作人員直接在琴凳子上放了個巨型泰迪熊把鋼琴關起來了。

Posso dire poco visto che era solo per una note e abbiamo fatto il check-in molto tardi,però tutto sommato diciamo bene

Belle prestations et accueil Parking non compris

Ottimo hotel Ubicazione eccellente e servizi di primo livello Soddisfattissimo Ottima anche la colazione