Extended Stay America Select Suites - Chicago - Naperville - West

This property was very disappointing. It's an Extended Stay hotel but is not set up for anything of the sort! There are no extended stay amenities except for a 2-burner stovetop. But there are NO pots, pans, dishes utensils, silverware or even a stopper for the kitchen sink! It was not clean or well maintained. Many areas of the room, hallways and exterior were in disrepair. There were people smoking pot down the hall. There is no one at the front desk for customer service off hours. The front desk was locked with a security curtain most of the day. We won't be back to this or any other Extended Stay property!

This was one of the worst hotels or extended-stay I ever stayed in. There were cockroaches in the room they stole my food, threw away my insulin that cost $700 per prescription. They stole my brand new winter jacket, my brand, new Carhartt jacket, and two hoodies, they charged my room an extra day when I wasn’t even there, I already had been checked out, when I spoke to the manager, they were rude not helpful at all. They said to call corporate and when I asked to speak to the manager there, they just said you’re speaking to them I would not recommend going there at all. Never change the sheets they never change towels. They never went in there and clean the room. I had to do that all myself , they were rude to my girlfriend that was out of state to check on me. I called the corporate office they hung up on me. They did not seem like they wanted to help her get to the bottom of the situation of my stolen items. My thrown away medicine, I had spent about $180 worth of food and they threw away like it was nothing without even telling me, the most horrible hotel I’ve ever stayed in and I travel a lot for work. I do not recommend going there. The rooms are filthy filthy filthy, and help is lazy lazy lazy

Room was dirty and smelled musty, water stains all over the ceiling, carpet was stained, appliances rusty, no silverware or cookware, laundry facilities broken. Drug dealers in the parking lot day and night, front desk clerk rude and not helpful.... told me when I asked if I could switch rooms "if you want a different room you should go stay at another hotel". Stay far away from this place!!

The room was not clean. Tge refrigerator was old and ruted on the inside. The cabinets were dirty and dusty. Floor was dirty, curtains had stains. The rooms next door and across the hall were loud. The police had been called on someone staying there.

The property was quiet and peaceful. However, my room smelled like a locker room.

Management cycled the room key before the check-out time, did not replace the keys without complaining, and then knocked repeatedly on the door and insisted on coming in the room to “inspect fixtures,” although we had not reported any problems.

Ominous start, as they assigned me a unmade room. After they gave me a made up room it was not any better. The carpets felt sticky and the whole place seems run down. They have a sign stating that breakfast is no longer served at this location! Thankfully this was only a one night stay.

I agree with many of the other comments of the hotel being run down, dark hallways, dirty carpet. Rosalyn, a team member, was very nice and helpful.

Items were missing from our room during the first week. This continued throughout our stay. During our day trips with local family/friends we'd return to note someone had been in our room. This happened numerous times. If you're leaving belongings unattended, bring a portable security camera. Not a good place.