Arthotel & Park Lecce

Tutto perfetto dalla struttura alla pulizia,il personale.. da ritornare

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I had a terrible experience at this 4-star hotel. The service was dreadful, and the rooms were infested with mosquitoes to the point where sleep was impossible. Despite informing the reception, they offered no solution or compensation, not even a drink. On top of that, we were forced to pay city taxes after enduring two uncomfortable nights. I'm extremely frustrated with their lack of response or management. I will never return to this hotel, and I strongly advise avoiding it. The breakfast was also disappointing, far from the standard of a 4-star hotel: just water and juice with croissants.

Arrived to find out the outdoor pool, restaurant and bar are closed for both nights of our stay!! There’s no way this is a 4 star hotel, rooms very plain and tv and air con needed someone to come up to fix it. On the outskirts of Lecce so not walkable to find restaurants and bars, totally unacceptable service or lack of !

Arrived in Lecce hotel to hot rooms, no in room internet, cots in rooms? closed pool and location in middle of no where. Very Late to try to organize a dinner in Lecce (on a Friday night) Hotel food service was disapponting . Limited menu, poor service, unpleasant atmosphere (in a large banquet hall) This hotel was a big disappointment. Too far from the city as we were booked in for three nights as part of a tour package. Hotel tried to tell us that rooms do have wifi internet. Previous reviews on social media say that this hotel has spotty/no Wi-Fi in rooms. Appears to be on going issue. Given it is classed as a conference centre I don't know why they didn't have suitable internet. Throughout our other 3 weeks in Italy it was never a problem. Guests should be informed prior to stay that outdoor pool closes Sept 1st. Would have definitely spent last afternoon at pool if we could. Instead, looked at a green pool through the window. Generally grounds looked a bit overgrown and under managed. Surrounding area around hotel and roads leading into hotel were dirty and unkept.

It seems this hotel is starting up activitities after a long COVID break. The place itself is great, a beautiful building with splendor inside. But the staff is hardly speaking English, but friendly. The bar is not properly stocked; no limoncello, no Aperol spritz, no gin tonic etc. The outside pool is not available (outside temperature 26 degrees) The inside pool can only be used after paying €15 p.h.p.p. The breakfast is OK; the restaurant offers fine food and a small selection of wines. The hotel has no signage at all on the outside; you could experience more pride. On your way - which is not that easy- you will not find any signage either. Lots to do!

We booked this place with the intention of spending a relaxing Xmas. Our suspicions were raised when advised at the railway station that it was not within town maps; confirmed as the taxi too to the dual carriageway out of town and deposited us at an industrial estate. The 'hotel' had no dining facilities other than breakfast (7-10) and dinner (7-10) including a wine list of 5 bottles of red of which only 3 were available. To improve access to food and drink the nearest taxi was said to be a 40 Euro return trip. We stayed the first of 5 booked nights but the room was of a really poor standard (no bedside lights/ tables only an overhead heatlamp....) and not at all what might reasonably be expected. We both rejected the served evening meal which was inedible and checked out the following morning. Do Not stay in this place, unless it seriously improves and you then, only then, wan to beat yourself up. Absolute hell and such a shame for the workers in this place.

Io e mia moglie siamo stati al Harthotel & Park nei giorni 1 e 2 Ottobre e ci é dispiaciuto non poterci trattenere oltre (per mancanza di posti) perchè siamo stati meravigliosamente bene. Servizio e disponibilità eccellenti ma su tutto la SPA le cui responsabili, Luana e Giulia, sono due vere professioniste dotate di un alto grado di empatia verso tutti. Ottimo anche il ristorante, abbiamo mangiato benissimo, serviti da una maitre, professionale e disponibilissima. Gino e Rosalba.

É stata una bella esperienza il soggiorno in questo albergo. Per quale occasione? La ricerca di un posto capace di accogliere tutta la nostra famiglia in occasione del 90mo compleanno della mamma. La struttura é molto grande ed anche ben arredata , le camere grandi con comodi letti. Abbiamo trascorso piacevoli momenti negli ampi spazi comuni e per finire intoeno ad una bellissima tavolata dove abbiamo potuto festeggiare la mamma . Il personale gentile e premuroso ma un complimento in più va fatto a Dino che ha condiviso con la nostra numerosa famiglia il taglio della torta partecipando anche emotivamente alla nostra felicità e facendoci sentire nel "salotto buono" di casa e non in un hotel. Un unico consiglio che posso dare riguarda l'illuminazione del corridoio a vetri e corten del primo piano bello esteticamente ma un po' buio nelle ore serali.