Furore Grand Hotel

My recent stay with my wife at the Grand Furore Hotel was, unfortunately, a significant disappointment on many levels, though it could be improved with some simple fixes. The Positives: The facilities are new and beautifully appointed. It has only been open for 1 year and this is its second season. The pictures on the website are accurate, and everything was in top-notch condition. The food and service at the restaurant were excellent, living up to the level one would expect from a Michelin Star establishment. This was true for both breakfast and the tasting menu dinner we enjoyed. Rafaela (?sp), the restaurant manager, was amazing and helpful, and also one of the few staff members that spoke and understood English well. The pool area was beautiful and comfortable for a day of lounging, with plenty of shade options. However, note that none of the pools are heated, and there is no hot tub. The hotel is located off the beaten path in the small town of Furore which is both a positive and a negative since it is somewhat difficult and very expensive (taxi or private car service) to get anywhere else on the Amalfi coast. The Negatives: Despite the food and the beautiful facilities, we left frustrated with our stay. Given that the hotel charges over $2,250- $ 2,500 per night (luxury suite), our expectations were extremely high, and we compared the experience to what we've experienced at other similar 5-star resort hotels. Unfortunately, this hotel needs a lot of work to be worth what they charge. You can stay in a beautiful hotel with a nice view and mediocre service for $1,000 per night. Don’t expect anything extra here – they won’t bother to learn your name, remember your preferences at breakfast, or offer any small extras like popsicles at the pool. Suprisingly for this caliber of hotel, only a small handful of the staff actually speak and understand English well. Overcharging: I would recommend double checking your credit card statements. The hotel charged my credit card twice for the initial deposit. I caught it on a credit card statement a few weeks later and had emailed reservations about it and after 1 week they got back to me and said that they researched it and validated my claim and would process the refund immediately. Three weeks after that, it had not yet been refunded and only when I spoke to the GM at the hotel itself during our stay and brought it to his attention along with the other issues noted in this review, did the hotel refund my account the next business day. Not sure if I would have ever seen that money had I not caught the error myself. Service Issues: The housekeeping staff "forgot" turndown service in our room on two of the four nights of our stay. On our first night there, we came back after dinner to find our wet towels on the floor and open curtains. When we notified the front desk the next morning, Vincent at the front desk staff first lied, saying they do not provide turndown service unless we ask for it

Gorgeous Hotel -We had the best experience. The stuff was extremely helpful & nice. Views - Food - Pool - Spa everything was just a dream. The Dj was a nice touch to have by the pool or having a drink. We Will definitely go back to Furore Grand Hotel. Aim.

Incredible experience from start to finish. The staff were amazingly kind and welcoming. The facilities are brilliant with both breakfast and dinner being exceptional. The staff catered to our every need and was a trip to remember. Cannot recommend highly enough.

I recommend it for a quite and relaxing holiday, without trafic or rumors of traditional Amalfi Coast.

The hotel was amazing, bed was confortable, food was amazing the pool and bar was great. The people were so nice and friendly!

This hotel was nothing short of spectacular, and the staff absolutely matched. Fantastic facilities & a very memorable meal at the restaurant.

The lack of communication among the staff/ departments was a problem, of which they apologized and excepted full responsibility. When asked for partial refund, they offer a discount for a future visit (US to Amalfi Coast, doesn't happen every day). This is not acceptable. Two of our 3 night were directly affected, therefore credit should be on current stay. Although the hotel is beautiful, I gave the General Manager every opportunity to make good/he did not. This is not would I expect from a new luxury establishment. Why should I have to pay for their learning curves?

The air conditioner was not working. Person came to fix it said it was fixed and left when he didn’t do anything. Towel warmer was not working. Requested feather pillows and were given hard foam pillows. Dog barking across the street at night. Woke up to ants all over the room. Mgmt offered to change our room for the second night stay but we decided to check out in the morning one day early. GM refused to refund us our money for the night we checked out basically stealing $1,100. ******* tried to get them to process one night refund but they refused. The hotel was not near maximum capacity. They are thiefs! There are plenty of other hotels that are much more accommodating and honest The GM says he followed the terms and conditions on both sides as an excuse to steal $1,100. Terms and conditions don’t include having to pack up our bags and move to another room due to no AC, ants, no towel warmer, etc. They should have refunded the one night stay and do the right thing. The fact they kept my money shows you exactly what type of hotel this is. STAY FAR AWAY. I travel the world and stay at five star hotels…I have never had to write a review such as this. This is a one star hotel charging five star rates.

The air conditioner was not working. Person came to fix it said it was fixed and left when he didn’t do anything. Towel warmer was not working. Requested feather pillows and were given hard foam pillows. Dog barking across the street at night. Woke up to ants all over the room. Mgmt offered to change our room for the second night stay but we decided to check out in the morning one day early. GM refused to refund us our money for the night we checked out basically stealing $1,100. ******* tried to get them to process one night refund but they refused. The hotel was not near maximum capacity. They are thiefs! There are plenty of other hotels that are much more accommodating and honest