Amanda
15 กุมภาพันธ์ 2024
Chose this property truly because my friend was already staying there. Upon going to check in after our day at Disneyland and multiple points of contact to the front desk that we would like to have rooms next to each other we end up getting put on the opposite sides of the motel. I was given a room on the first floor and told the front desk I don't do first floor rooms. I realized this was taking us a while and there was a couple waiting behind us so I turned around and apologized for how long it was taking and they said, "Oh don't worry we're just trying to get a refund and get out of here. It's so disgusting we can't stay and we already got another hotel." I asked them what the problems they were having and they told me the first room they got put in had bugs and the second room was disgusting. My friend asked what rooms and the bug infestation was in the first floor room I had just been given! We went to check out the second room given to us to give them the benefit of the doubt and it was obviously dirty. Sticky surfaces with food residue, stained & scratchy towels, and an obviously dirty floor. We turned around immediately and asked for a refund and were told, "there's nothing I can do." Thankful for ******* & their good service for helping rectify this situation but don't stay here.
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