Unprofessional and extremely unfriendly staff (one man in particular who was at reception). - He talked very rudely to us, yelling, and never being polite in any way, even though we friendly to him. - He refused to believe us that we were on business trip. There is a fee for tourists, which he made us pay and we never got our money back. - The elevator was broken (which is understandable and fine!) but he refused to try to help us find a solution on how to store our luggages, as we were on the 4th floor and had 3x 25kg bags. He just waved us away, saying it is our problem. He could have at least said sorry, or given us a room at a lower level, asked his staff to help us carry some bags, or made a partial refund. But he was just very unprofessional at this and continued to ignore us. - He called us “children” Worst hotel experience.
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