The views from the hotel were great, but that is the only good thing about it. The service is REALLY bad. Quite a few of our towels and bedsheets had stains. We were ignored by the staff at breakfast. Christina Ruiz, at the restaurant, was outright rude with us. The staircase had some spilled food which remained there for our entire stay - several days. The room service is pretty much non-existent. The breakfast food was very mediocre, which, combined with the bad service, resulted in us skipping their breakfast even though it was included. If the hotel does have any management, they really don't care. Also quite a few basic conveniences were missing - there is no elevator in the three-floor building, and the room did not have neither a safe nor a fridge. And the hotel kept spamming us with their messages which were just advertising other properties of the same company.
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