โรงแรมIndigoในฟลอเรนซ์

Conveniently located, 5 mins walk from the train station, but not very noisy which is nice. My room had a little balcony. But I gotta say, as a newly opened hotel and an IHG group hotel, I was very disappointed. First, I found a used bandage stuck on my “clean” towel, and the bathroom was poorly designed , with the half screen on the bathtub , I guarantee you would get water everywhere on the floor no matter how careful you are when taking a shower. The hotel & room is stylish, but as a hotel of 2 years old (according to the internet, the hotel opened in 2023), the bathroom is badly maintained , broken faucet which was temporarily fixed, rusts and stains everywhere, i guess also because of the poor selection of materials when it was designed, this all makes it look like a 20 year old hotel. The first morning I had breakfast, I went really early, it was nice and quiet, I thought the spread was good and not bad in taste & quality. But the 2nd morning I went at 9ish, tables were not cleaned , the hash browns were rock-hard. And we saw other guests having different breakfast items that were not in the buffet, so I asked the staff if there were other options, and not until then we were told each guests can order 1 item each from the ala carte menu with no cost, we were not informed about this and I think guests deserves to know they have options… i guess that’s how they treat tourists ….. or just how they treat Asians….. so if you stay here, be sure to ask for the menu if you want alternatives for your breakfast.