Lilium Hotel

Perfect hotel for travelers. A walkable distance from main attractions and super close to the train station. Staff is awesome. Highly recommended

The staff are very helpful and friendly. We arrived late in the evening and the staff was still very patient in explaining all the things to us, gave us a quick overview of where to visits, and answered all our queries. The room and toilets were clean and they would keep them clean every day. The breakfast was free. It was rich and delicious, especially they had different choices of juice. Also, they would refill the food and drinks even when it was close to closing time, to ensure we had plenty of food to choose from. The only down side is that our toilet and room was separated. Probably I overlooked it when I did the booking, or the website did not state clearly. Anyway, it was manageable. Therefore, one may need to be careful where the private toilet is when doing the booking. Last but not least, the location is very good. It is near to key attractions and the train station. Also, we joined a local tour to Tuscany, and the meeting point was just below 10 minutes walk away. It was especially good when considering that the journey started at 7:45am. Overall the stay was a pleasant one.

Amazing location right next to the Train station. Very welcoming staff and Breakfast was very good. The room and bathroom smelled bad.

I can’t speak highly enough of Hotel Lilium in Florence. Only around the corner from train station, restaurants, markets. The rooms are perfect, basic but perfect, breakfast was top notch and the staff were exceptional especially Eva and Sano. They were More than accommodating as I was travelling with my parents who are in their 70’s and my son who is 10 for my sisters wedding and were so helpful with anything we needed. This hotel is 10/10

In my last 2 decades of traveling, this is probably the worst hotel I have visited. I got there at 7pm on a Thursday, no one was at the desk, and the gate was lock. No lobby. No place to leave your luggage. You are basically on the sidewalk. Apparently, I missed the email where they notified me that I needed to walk a block away to check in in a different hotel. After many flights of stairs in a different hotel and knocking in any doors I could find, I finally found someone who called a hotel staff to the location (took 2 hours). He came over and led me to a room with a row of beds that smelled terrible and was 90o degrees. We attempted to plug something in a wall and got buzzed. Lights went out. Candidly, it didn't feel safe. We lasted about 10 minutes in the room and decided to leave for another hotel.

The close proximity to the train station is good and bad. Convenient, but brings a seedy feeling around the hotel/building. A homeless guy was sleeping, just outside the front gate to the building, as we left in the morning.

I would like to share the strangeness I experienced in this hotel. It was ridiculous to have our toilet and bathroom in a separate place at the end of the hallway even though I got standard room service. I had to accept as they said there was no other place and I would stay for 2 days.

The location of the hotel is really close to train station and all attractions. The staff are really friendly and helpful. The breakfast was fine. The lift is temperamental, so this hotel will not suit anyone with mobility problems. Also, as we were leaving mid June, some remedial works were beginning - painters etc. So this may be a consideration for you. I would stay here again.

Service is terrible. We tried to check in at 8pm. There is no open reception. Every door is closed. No one is answering the phone. Waited 40 min at the door and reception came by with some other people. Seems reception is common for multiple hotels and she stays in a different hotel which was never mentioned nor contact details are provided. The room we got seemed to be the last one and later realized its the worst one. There is no attached bath for this room. This one has a bathroom down the hall and needs to carry a key to open and close it. Which is the same case for your room as well. The bathroom is not even clean. No bath soap or shampoo is provided. Brunch food is decent and in the mornings all doors are open and service is available for check-in. So beware if you are coming in late hours for check-in and be sure your room had an attached bath, not like us.