Hotel Bella Firenze

The location is excellent, with a 5-minute walk to the train station and near many restaurants and stores. The service was great, we checked in advance and it was a self-check-in (not sure if it is because of Sunday), and the staffs was friendly. The room itself was a little bit small and the cleanliness was good but not excellent. Overall it was a great deal to stay there.

酒店位置在火車站旁，十分方便，但酒店沒有前臺服務，須入住前提早聯繫酒店，可是平台提供酒店電話，而個電話號碼是不能聯絡上酒店的。當抵達酒店大門而無法進入時十分無奈。 另外酒店房間內的電視、雪櫃都是無法使用的。令入十分失望！

立地：中央駅脇でスーツケース移動には申し分なし。ホテル外の喧騒はない。フィレンツェ中央部までは20~30分歩く。 清潔度：最低限。数泊したがタオルは風呂場の床に置いておいたが交換してもらえなかった。 サービス：レセプションは人がいない時がほとんど。ルームクリーニング後、部屋のドアが閉められていなかった。レセプションに人がいない時間があることと、ホテル建物の入り口の施錠状態から安全面で不安を感じた。 施設：部屋ドアの開閉が非常に硬く、女性では確実に閉められなかった。エレベータなし。 総じて、次回選択はしない。

역에서 정말 가깝고 깨끗하고 쾌적했습니다. 사장님 부부는 제가 유럽에서 만난 사람 중 가장 친절했어요. 추천합니다!!!

Decent hotel. very close to the train station. Property is old so there is no elevator.

1️⃣There is NOT a staff member on the premises 24 hours a day. If we had known this previously, we would not have booked this hotel. We had some questions upon arrival and no one was there to assist us. We were given a code to enter the door via WhatsApp (not even sure how he found me there as I never use the app) and a key was at the desk. 2️⃣Evidently, the country of Italy requires each hotel in each city to charge guests a tax per person/per night. We did not know this as we were not told before our stay. Nothing was mentioned of this online when we booked it. It was also not mentioned during our stay. It was not posted at the welcome desk or in our room. This was only mentioned to us at checkout, so when were required to pay an additional 24 Euros at checkout—even when we paid in full with the online booking, we asked questions of the employee. We were treated rudely by the staff member when we asked about this charge. We asked to speak to her manager, and she eventually called him—begrudgingly. When we asked her why she had not told us about this charge when we checked in (oh, that’s right! No one was at the hotel when we checked in!), she told us that she assumed we knew. 🤷🏻‍♀️ The manager did not assist us on the call. He just kept repeating that it had to be paid. I asked why it was not communicated before, and he had no answer. I asked why it was not posted in the hotel or in our room. He had no answer. We, clearly, did not know that this was required and due to the way it was communicated as we are, literally, running out the door to catch our train, it seemed like we were being taken advantage of. Now, that we have left and done our own research, we see that the city tax is a “thing,” so know that ad you are planning your trip to Italy. 3️⃣The only perk of the hotel, in our opinion, was that it was in walking distance of the train. 4️⃣We would not recommend staying in this hotel again, and if we return to Florence, we would NOT stay here again.

The room was fine for one night. I wanted a place to store my luggage and have a restful breakfast. Check out was at 10am, too early and the luggage storage that he told me about at the train station did not exist due to construction. The breakfast did not exist either due to construction. I paid for a room with breakfast and it even said in the room breakfast was included. He explained that ******* was supposed to let me know??? I didn't book with them. Really??!! There is no elevator, but I knew this. The front desk is not covered so you really can't leave luggage here.

Stay was Ok,The Manager Marco was very obliging and helpful but it stopped there ,The room a single, Was the size of a postage stamp and very crowed once I had my large suitcase in there ,The shower is clean but very small ,Kept on banging my arms trying to lather up, I had paid extra for a room including breakfast ,However I was advised the first morning that Breakfast service was not available ,No compensation was offered and was told to use the bar on the corner,The hotel has NO LiFT so be warned if you have heavy luggage and are on the second floor as I was ,However the Hotel is across the road from the main rail station and is very central also there is a Tram from the airport to almost the front door of the hotel which is much cheaper than a taxi but be prepared to fight the millions of tourists apart from that ,The hotel is clean enough by Italian standards but don’t expect luxury or possibly a breakfast .

This was a weird stay. Communication was good, and the attendant notified me what the door code was and that my key would be at the front desk when I arrived. Although it was helpful to have that information, it was a little alarming to know that anyone who came into the building could have taken our key. The pillow was unfortunately the most uncomfortable thing I’ve ever laid my head on. My friend and I were departing at different times and she left for her train first. Minutes after her leaving, the attendant burst into my room without knocking. I was still in bed! Lastly, the signage in the room states that checkout is 11am. My train was at 11:30 so was planning to take every minute to relax. At 10:30 the desk manager called to tell me to check out! This place is across the street from the train station and that was about the only good quality. Don’t expect much from the Hotel Bella