Hilton Garden Inn Florence

Great stay , very clean , great service , everything was just great about this stay ! Will definitely be coming back …

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This property is way past due for a refresh and in my option, does not live up to the brand quality that Hilton Garden Inn are know for. There are many other choices for hotels that are new or almost new. Do yourself a favor and pick another property.

Comfortable stop on a journey N/S on I95. This is your typical property - though I must say the dining offered in the evening for tired travelers was fantastic! No need to pile back in the car. The food was typical pub grub, but well done, served quickly and hot. The staff at this facility was top notch - very pleasant, efficient and made coming in to stay a relief from the road. Cannot say enough good things about the staff from reception, to the bar, to the ordering, and lets not forget the kitchen! Very well done all!

As a Hilton Diamond status we receive a breakfast credit per person. We ordered two eggs, our style, and grabbed our breakfast meat and English muffin from the buffet. We were charged the buffet up charge of five dollars per person because we served ourselves. Even though it’s the same breakfast, five dollars cheaper on the menu. This is very contrary to how other Hilton Garden Inns operate. as Diamond members, we stay enough nights to know. Live and learn.

Stayed here on our trip back from Florida and had a few irritating surprises. We have stayed here many times over the years with good results. The facility normally meets our expectations but not so this time. Upon checking in we found the carpet had not been vacumed and had rice or something around the bed and informed the front desk. We were moved to another room. The new room had issues with the shower door and we informed the front desk and they added it as a maintenance item to be dealt with the next day. The restaurant met our expectations and food and service were great. We even caught happy hour. Staff were friendly and helpful. We do not like the little fridges with out a freezer portion to freeze ice packs but staff helped us with a work around.

The staff were extremely kind and helpful! The rooms were dated but clean. Could use some upgrades but overall it was enjoyable. There are a ton of stores around the hotel that are very easy to get to.

Unfortunately, when I woke up this morning, we had no hot water so no one compensated for what had happened. Think that’s a bad thing I should be compensated if I can’t take a shower that I’m paying for a room.

Quiet hotel close to shopping and restaurants. The bed was firm but comfortable. The hotel breakfast buffet was well worth the price. All the staff were friendly and accommodating. I will definitely stay here again.