Hyatt Place Flint/Grand Blanc

Had dirty bowels, asked for new ones , bought out new ones, they were dirty! When told staff, didn't seem to care. This was Monday Dec 11th 2023 8ish. Little disappointed.

This was my second stay at this location and I was very pleased both times. The staff(front desk) greeted everyone as the entered the door, my room was excellent, very clean and I love the decor in the hotel. My #1 choice of stay for this area.

Staff are wonderful and helpful. It’s unfortunate that some guests are messy. The pool area had kids snacks all over the ground. Maybe a no food policy around the pool if there isn’t one already.

Nice customer service at the front desk. Lobby was nicely decorated, clean and welcoming. They have a Starbucks and a bar in the lobby.

Nice place to stay the night. Everything is close and great places to eat close by. Right next to Meijer so that is convenient. Nice pool and the room was clean and nice.

It is a good, convenient location. Very comfortable and clean room (#133). However, all three of the dispensers in the shower were empty which meant running out to the car at 6:30 am. When brought to the attention of the woman at the front desk upon checking out, she didn’t respond at all, just handed me the receipt. Other than that, it was a pleasant stay. We will stay again when we are in the area.

Beautiful hotel, nicely decorated and clean. The man at the front desk less than friendly didn’t and didn’t seem to want to be there, let alone help guests. He didn’t give us the wifi information or even tell us what direction the room was in. The lady at the front desk in the morning was very pleasant.

Awesome hotel and very clean washrooms! Overall great experience. Breakfast was amazing.

Hotel management had front desk staff members working alone that were new and struggled with the checkin and check out process. The shower kept dripping on the metal grate. For a new hotel the walls are thin and the furnace is very loud. Upon checking out the front desk couldn’t figure how to check me out because they were new. I had used my points to pay for the nights stay ahead of time. When we returned home I checked my charge account and noticed that I was charged for the room. I immediately called the hotel and the staff member stated that she would leave a note for her manager to take care of the charge. I waited all morning and never heard anything back so I called and asked for the manager. The manager stated that she was just getting ready to take care of the charge. I used the opportunity to express my concerns about the hotel and allow her to respond before I gave an on line review. She apologized for the extra charge and that she would submit a refund. That was it. No apology for the bad service or room issues. No comment about wanting us to give them another chance. Very poor management!