WoodSpring Suites Detroit Farmington Hills

Room smelled couldn't play my playstation. Staff was not at the front desk and never is after hours. This place is a joke

I left this property immediately! The hallways reeked of cigarette smoke and my room smelled horrible as well. The room wasn’t cleaned very well as there were crumbs of food left behind on floors, hair and stains on bed sheets. Unbelievable experience and very disappointing considering this hotel is located within a very nice city.

Poor customer service no one is at the desk after 8pm never heard of anything like it

Didn’t even get to stay here. They didn’t adhere to their own guidelines with checking in before 10. I booked the room at 9pm, arrived at 9:20 and no one was there. When I called they basically told me I was out of luck. Oh and I was never able to get a refund.

What we enjoyed was how clean n professional the staff n facility. The weekly rate is unbeatable aswell. We diff coming back

Great value! Would recommend for any travelers staying multiple days.

I will recommend this facility to my family and friends.

I do not write unfavorable reviews usually and I have never once in my 35 years asked to change rooms and left early. What a horrid place! First off there’s nobody at the front desk. Even during listed hours, and not even during the revised hours listed on the door. My first room had FUZZY MOLD GROWING ON IN THE FREEZER! They turn off the huge fridges once guests leave and it gets disgusting while the moisture breeds bacteria in the warm fridge, and then you turn it back on when the new guest arrives. It’s putrid. My second room had one bed and I’d paid for two so I had to switch again. My third room reeked of smoke and had short curly hairs in the toilet and dead bugs in the bath and was disgusting. I sprayed everything with microban and cleaned the entire room but it was still nauseating to even smell it. We eventually just left early. You have to call a number to get a front desk person to come down and he was so rude and said he “doesn’t go in the rooms so he doesn’t care about the mold” and I had to wait a total of an hour to get my final room because first he was in the shower then took forever so I just had stuff that had to get cold in my bags that whole time. Once I got the fridge cleaned and turned on it took 3 hours for it to be cold. And all my groceries were bad now. This place was the most horrible experience I’ve ever been to. I also paid extra for dishes and they were FILTHY and I had to run all the dishes through the dishwasher and didn’t use them. Insane.

Common areas and hallways not very clean. Front desk not staffed after 4p and you had to be in the hotel for the night by 9:45p or you had to call via a phone to gain entrance to hotel at a $10 charge. Traveling with a pet who may need to go outside later in the evening, this situation was less than ideal. On the positive side, easy to find, close to restaurants and pretty quiet.