The sweeping ramp and reception area that first greeted us then set me up for disappointment. The staff were well trained, effective and hospitable. check-in and out were quick, the porterage was good. The twin bedded room though was rather small in comparison to the two previous hotels we'd stayed in, in Uzbekistan. Not quite cramped - but I guess we'd just been pampered before. But the level of cleanliness, the degree to which they were furnished and appointed was faultless. The bathroom too was a matching ”foot or two” smaller than we'd have liked. The dining room, and the breakfast served there were faultless, tasty (do try the 'ring bread' , and the service very efficient.
The lobby manager was extremely rude and they have no such thing as customer service. The receptionist agreed to a late check-out till 12:30 pm (not much of an extension). When I called the reception the next morning to request for some more extension beyond 1230, the lady manager said that we will have to check out at 12 only! I was shocked and I asked her if I hadn't called, would you have bothered to inform me? She very rudely said that that we have to vacate the room by 12 noon or we will be charged an extra days charge. At the check out desk their cars machine did not work or they deliberately didn't swipe it correctly, so we ended up paying in cash! The same cards had worked earlier in the morning at the shops in the local bazaars of Bukhara. Worst experience in the entire trip in Uzbekistan where people were very friendly and helpful.
I stayed in this hotel in November 2023 and very liked. Rooms are big. People very polite in hotel. Big bed. King size bed for family. Most feedback on website are very old, so i had to come check by myself and to my surprise i am very glad
A stay at GRAND NODIRBEK places you in the heart of Bukhara, steps from Lyab-i-Hauz and Maghoki-Attar. This hotel is 0.2 mi (0.4 km) from Museum of Art and 0.3 mi (0.4 km) from Gaukushan Medressa.
Pamper yourself with onsite massages or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
A complimentary local cuisine breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and lockers.
Make yourself at home in one of the 25 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks, and housekeeping is provided daily.