Ikos Andalusia

We have just returned from Ikos Andalucia. I will start at the beginning. When we arrived a little after six in the evening, we were received very poorly. Virtually nothing was explained and we didn't know where to go at all. We had to figure everything out for ourselves. The first evening we had dinner at Beach Club. There was absolutely nothing to complain about here and we enjoyed our first evening. Furthermore, we went to the bar for a while. The main bar is rather small considering the number of people in the bar. The cocktails are not special and are very sweet and no quality fresh produce used at all. Arrived at the room: no warm welcome with a bottle and a snack. Totally nothing in the room. Very sad for a hotel 5 star deluxe. Also never experienced before. Our room was very small. We had a superior seaview. We had room 1313. We had absolutely no place to put our suitcase. There were also dirty chairs (photos can be supplied), stubborn spots on the terrace and a place to put something was completely stained with big black streaks. There was also a very pungent sewer smell in the room during our stay and a very dull mouldy smell in the shower. Dissatisfaction was reported to you as early as the beginning of the stay but all you offered us was 1 night in a higher room type: the last night when we had to pack our bags. We were completely ignored. Further, I had asked to get cola zero deca and Nespresso deca in the room for health reasons, but after 1 day, this was not spontaneously delivered to the room. Furthermore, we never received large bath towels during our 6-day stay and I had to ask for flannels to be brought to the room daily. Regarding reservations in the a-la-carte restaurants, I would like to point out that it is not normal that you absolutely cannot deviate from the original reservations. Result: ended up in the buffet restaurant almost all evenings due to absolutely no flexibility from the hotel. Furthermore, the entertainment and evening entertainment was below par for a hotel of such a category. Entertainment like White Night below par. Experienced White Night earlier this year at Ikos Olivia and there they did pay due attention to the event and it was a really fun experience for the whole family. The last afternoon went to eat at Fresco. I had a sole with fries there. A Mac Donalds menu looks more appetising. Again, photos can be supplied. Requested certain wine on the wine list and no longer available. Then a hot bottle of wine was offered as an alternative. Furthermore, I would like to raise the issue of the beach. This is totally unacceptable for a 5-star hotel. Absolutely nothing has been done about the state of the beach. As a final point, I would like to let you know that all the info on the app is out of date. Furthermore, I got a very harsh impression that these were the last days. Staff who were no longer friendly, wines that ran out,.... This morning at the hotel, at 8.30 am we could not get into our room as our

There is a reason my family and I keep going back to this fabulous resort (this year was our 3rd year in a row and we’re already talking about booking for next year) - it literally ticks every single box for a fabulous holiday! The resort itself is just wow - the many pools and restaurants, and beach front etc. The food is amazing - you can tell nothing is skimped on in terms of quality (extremely difficult to pick a favourite one from the many restaurants but if I had to it would be the pork shank from Beach Club 👌👌👌). The staff are just wonderful - they couldn’t do enough for us - with a special call out to Darko in the tapas restaurant on the beach (and Flavours) - he was just fabulous! This place is made (perfect) for families - the amenities (the kids pools with toys), the shows put on in the evening (music, birds etc), as well as the onsite crèche Heroes Club. Our 2.5 year old has gone to the crèche there each year for a few hours most days and loves it - it’s a great set up with lots of activities, they do art for example - a special call out to Eleni and the team in Hereos (in particular thank you Laura!) - we knew our little guy would be happy and in safe hands with them. There is so much more I could say but this would be one an essay - I cannot recommend this resort enough it truly makes for a magical holiday!

The best service I have ever received at a hotel. Food was excellent and the whole place was spotless. Loads of pools to choose from and the water was clear and clean. Special thanks to Dora, Shannon and Andrea from the Deluxe pool area, and Mandy and Team for being so quick to respond to my requests. Lots of nice little touches, that made the stay special - the pillow menu and the tote bag are a couple of good examples.

Exceptional hotel and facilities. Perfect time of year to travel with a little one as so many other kids her age. Went above and beyond for our daughter’s birthday (helium balloons, flower bouquet, cakes, hand delivered gift to the room). All restaurants superb and high standard for all inclusive (preferred breakfast Al a Carte to buffet as can get busy). Crèche we used every day because our daughter asked to go back all the time, great care taken and next year she will be old enough for kids club. Bikes a lovely touch and nice to have a family outing. Use of Tesla again great extra and we explored one day (picnic provided by hotel at no additional charge). Deluxe rooms exceptional with so many additional benefits and entertainment great for kids and adults. My only regret we didn’t do 10 nights.

We loved every moment of our holiday at ikos andalusia, from arrival to depature it was just amazing. The service, the staff, the place, everything just exceeded our expectations. The deluxe staff around the pool such as Dora, Shannon and Andrea were just the loveliest and all made us feel really special. As did all the staff. Katerina was always about to check we were ok and nothing was too much trouble. The food, the hotel, the setting is just out of this world. Even the gentleman that tops the mini bar realised we had twins so always left us two of every treat for them. We cannot thank the team enough and we will see you all next year! (We booked again 2 days after our return)

Facilities are fantastic, the Food was excellent and every staff member was friendly and very helpful. Everyone couldn’t do enough to help, and I was at ease the whole time. The bikes were a great touch. Each pool was individual and private. The family sections were illustrated clearly and meant relaxing in adult only areas was very achievable. The room was fantastic and private garden was the icing on the cake

After 8 days in Deluxe at the fabulous IKOS Andalusia the room and food continues to be superb! But for my wife and I it’s the staff that set this hotel apart. So a massive shout out to the staff at the hotel, beautiful location but even better staff, simply wonderful. Awesome example of customer service, totally consistent, warm, genuine and welcoming. Management are exceptional in the form of Dionisis and he is lucky to have such a brilliant team working with him congratulations. I will endeavour to mention the key people who have made the difference to our holiday apologies if I have missed anyone but literally all staff go above and beyond their duties to make your holiday memorable. Special mention to the amazing sommeliers Sia and Alicia - both highly skilled in their subject matter and matching the wines to our food was a delight. The Deluxe pool team lead by Maria and her team of Andrea, Dora, Shannon, Adrian and Mateo and the mixologists and magic makers behind the bar! Special mention also goes to Iffy at the Ouzo restaurant - her food recommendations really hit the spot! Samuel and Vicky also made our meal at Anaya (Asian cuisine and my favourite restaurant) and Samuel’s wine knowledge was exceptional also! Favourite desert has to be the tipsy pineapple pudding from the Dinner on the Beach menu…which was again another outstanding meal in a beautiful setting on the beach over looking the Rock of Gibraltar and North Africa! Breakfast in Seasons was a lovely start to the day with the attentive staff and we even saw a large pod of dolphins swim past. Cristina’s welcome and Fefi service and help with choices made this restaurant extra special also! So all in all I cannot speak more highly of IKOS Andalusia and we are looking forward to returning in September later this year!

Ikos Andalusia you were wonderful. We had an amazing time. Having been to other Ikos resorts in Greece, we were interested to see how it was in Spain. Everything was superb. Vicky we brought us drinks at the scented pool was just a joy, as was the whole service team at Oliva. Giorgos at Ouzo was also worthy of note. By mentioning these people I am not excluding others, I just don’t have the names to mention them all individually. If you are reading this review my feeling about the Ikos brand is that they make me feel special in a way that no other hotel has made me feel.

Everyone was so welcoming and helpful especially Dennis, our son went for a little walk on his own for 15 mins and Dennis and his team quickly helped us to find him. Even once we found him at the bar they were constantly checking to see if we needed anything.