Atlantic Congress Hotel Essen

環境：很好，就在展館旁邊，參展首選這裏。 設施：你以為應該有的這裏不一定有，比如一次性用品如牙膏牙刷拖鞋都是要問才會給你提供，還好我有自帶。 餐飲配套服務很一般，不如到外面吃。 後面是一個付費的公園園區，風景很美。 服務：酒店應有水準，沒什麼好吐槽。

Sehr gutes Hotel. Freundliche bedienung und richtig gutes essen.

Sehr nettes Personal. Sauberes Zimmer und super Frühstück

離展覽館近很好

I am deeply disappointed and outraged by the service I've received from Atlantic Congress Hotel. In an era where flexibility and customer satisfaction should be paramount, the hotel's rigid policies and lack of accommodation have caused nothing but frustration and concern. I had booked a stay at the hotel but due to unforeseen circumstances, I was unable to travel. It should have been a simple process to transfer my reservation to my friend, whom I was supposed to travel with, but the hotel refused to change the name on the reservation without first receiving full payment from my friend. This is simply unacceptable and incomprehensible that a hotel in 2024 operates with such archaic and inflexible methods. Having to pay twice for the same reservation is not only unreasonable, it's also a gross example of poor customer service. It seriously concerns me whether I will ever see my money again, now that it is already caught in the hotel's bureaucratic snare. I expected much more from an established hotel, especially in a time when technology and customer service should make such changes effortless. This has been an eye-opener for me, and I will think twice before ever considering booking with Atlantic Hotel again. I will also make sure to inform my acquaintances of this experience so they can avoid falling into the same trap.

I had the pleasure of staying at a hotel that truly exceeded my expectations in every way. From the moment I arrived, welcoming smile from the receptionist, Pia, who set the tone for the entire experience. Pia's dedication to guest satisfaction was further highlighted when she promptly resolved a minor issue with my breakfast , showcasing the hotel's commitment to delivering top-notch service. the hotel's location was superb. It was conveniently situated in the heart of the city, making it easy to explore all the attractions and restaurants nearby. The breathtaking views from my room added an extra layer of charm to my stay, making it a truly unforgettable experience

I visit Essen annually and this is my 7th stay at the Atlantic as it is supposed to be the best hotel in Essen, well Essen needs to do better. Hotel décor is tired and need of a major uplift. The pillows were excruciating uncomfortable - like sleeping on two air filled rocks. The TV in room is a first generation flatscreen that is small and I am pretty sure the range of channels reduced from my last stay (for a business hotel, some English options please). Positives continue to be location next to the Grugapark which is great for morning run (when the gates are open and can enter for free) and near Rüttenscheid‎ which is where all best places to eat are. The breakfast buffet is very good. Staff still excellent, especially Thomas in the bar who was very friendly and attentive.

Staff were very helpful, when we arrived 10:00 we were given our room without having to wait as in other hotel’s until 15:00 to check in. The hotel was clean and staff were very accommodating.

In terms of logistics for Essen exhibition center is really a top choice Clean and wide rooms, fully equipped Good quality restaurant, we had 2 meals with self-service buffet, and we really enjoyed Receptionist and waiters kind and professional Relax area with spa and fitness room well maintained Rate was very high, about 250euro per night, but services and logistic will bring me back