Hotel Duques de Medinaceli

5* joke Hotel so so, but not 5* hotel. Very old building, some parts nice. Poor service in restaurant, dirty swimming pool, no sunbeds. We have got recommendation to lay on grass. Terrible. Not for requested money. It was like when parents leave the House, and kids are taking care.

We booked the hotel from new year's eve until January 7, but when we arrived at the hotel 9 pm there were no lights and all doors were locked. We were in disbelief and circled around the hotel several times before admitting to ourselves that the hotel had closed for the holidays without any notice or warning. We managed finally to find another hotel close by for the rest of the night, no thanks to the hotel or ***********. We did get our money back from ***********, but the hotel had explained to them that they were overbooked and had to cancel because of it! Management who doesn't have the decency to inform clients about hotel closure and who lie to their distributor should not manage hospitality business, or any business at all with that kind of ethics.

We spent three nights in this hotel and basked in its faded glamour. The parking was easy and safe in a large car park, the garden which was filled with specimen trees and parakeets was beautiful and the pool useful for cooling off in the afternoons. A good breakfast was served outside on a very attractive terrace. Our accommodation, as was traditional in Spanish hotels, consisted of two rooms, both very large. They were slightly dark and the bed was on the hard side, but this did not detract from our enjoyment of the hotel and Puerto. It was an easy walk into the main part of town.

Awful experience at this hotel! Unless you want to spend bedtime catching “harmless bugs” please do not book this hotel as according to the Manager this is to be expected regardless of hotel stars or status. Room no.5 was ground floor large but dated with very old and frayed hand towels. It is in no way worth the 130€ I paid room only for the pleasure of bug catching instead of sleeping! As I am terrified of bugs I had to leave immediately in the early hours of the morning an experience I’ve never encountered before! I have been fortunate enough to be released from the clause in the cancellation policy although I had to pay for the night I spent bug catching and not sleeping - as the room could not be re-let!!

This is a fantastic Hotel close to the train station. We read the reviews and nearly didn’t stay, so we decided to have a drink in the grounds before we made a decision. On arrival, the staff were so accommodating. Jacinto in the restaurant was excellent and the front of house team were amazing, including the lady night receptionist and Ana (sorry I can’t remember all names), they were all fabulous.

We were very disappointed by our stay. Coming from 2 others 5 stars in Sevilla and Marbella which had absolutely no default, this hotel was a terrible disappointment… We had great expectations yet none of them were met. Absolutely none of the pictures disclosed on their Instagram account and website showed the reality. - Smelly rooms (disgusting) - Very old furniture in bad conditions - beautiful garden but in bad conditions - small pool in bad conditions - slow service we had to wait 1.5 hours to have a sandwich at lunch… - extremely noisy, could not sleep well at all This is sad as the hotel could be a little paradise but in the current state it does not deserve more than a 3 stars. Sorry…

Estancia de dos noches para descansar y desconectar en un lugar tranquilo. Es un Hotel Palacio del siglo XVIII situado en el centro de la ciudad con un jardín botánico fantástico y una pequeña piscina en un entorno muy acogedor. Me gustó especialmente el patio interior del hotel y la zona de terraza del restaurante con vistas al jardín. Por la noche la iluminación del jardín es una maravilla para pasear un rato. Detalle de bienvenida en la habitación y muy buena atención, aunque tengo que decir que me incomodó bastante que pedí que puse el cartel de NO MOLESTAR y el personal del servicio entró en la habitación con su propia llave tras haber llamado una sola vez a la puerta. Salí del baño con mi toalla puesta a toda prisa y me encontré a la señora accediendo, que se quedó sorprendida y me preguntó si necesitaba algo. No me había pasado tal cosa en mi vida. Por lo demás estuve genial, la habitación tremendamente amplia, el restaurante fantástico y el personal de recepción y restauración muy atentos.

Independientemente del lugar en donde se ubica el hotel, que es una casa palacio con unos jardines maravillosos, destacaría el trato del personal desde la recepción hasta los camareros. Lamentablemente ya es difícil encontrar personas tan amables y profesionales en la hostelería. Para mí ha sido una experiencia estupenda y se merece la máxima calificación. En el aspecto negativo las habitaciones no son de cinco estrellas por la carencia de mampara en el baño o la insonorización, pero son aspectos menores que son absorbidos por todo lo demás. Y no me pidieron tarjeta de crédito al registrarme, práctica tan extendida como irregular declarada abusiva por la OCU.

Casa Palacio de los Duques se Medinacelli . Jardín precioso y habitaciones con mobiliario de la época. Salas con motivos taurinos .Las habitaciones que dan a la calle tienen ruido de los coches o personas que pasan al lado no están insonorizadas. Tiene una luz permanente intermitente en el techo .Así que antifaz ,si te molesta .Cerca del centro .