On arrival at the Plaza, we were greeted by the wonderful valet Jessie, who helped us to our room after check in. We had a great room, lovely huge bed, private bathroom and everything we could need for a great stay. Situated really well for exploring El Paso downtown. We dined at Ansons 11 across the road, after choosing from their interesting and varied menu. The roof terrace was something else, with far reaching views and an amazing place to watch the sunsets, made all the more enjoyable by the friendly attentive staff and tasting an Alaska Pearl dessert! The rest areas within the hotel are very stylish and comfortable, with the central bar being a real design gem. The bar staff might want to keep their private conversations to themselves though while customers are drinking/eating at the bar?
My business partner arrived the day prior to my visit and had to be “walked” to a neighboring hotel because Aloft oversold. Although it was a nicer hotel than Aloft, sometimes sticking to the planned agenda is better. I checked in the following day and was upgraded to Presidential Suite. A very nice room with great views. The shower had poor pressure and almost stopped flowing on more than one occasion in my 5min journey. There is mold and mildew in the caulking in the shower and around the windows… this room needs a deep clean. Additionally in the shower, the tile on the floor is extremely slippery and an anti-slip pad should be provided before someone gets injured and the hotel sued. Lastly, I was charged for parking when I did not have a vehicle… I was not asked at checkin, which is an annoyance when leaving as I must stop and wait in line to rectify my bill before leaving g for my business meeting… putting me at risk of being tardy. I hope this review serves Aloft El Paso downtown to strive for better experiences for its patrons.
My wife and I recently visited El Paso for our first time and stayed at the Hilton Garden Inn El Paso/University for 3-nights, and we can't say enough about the location, the amenities, and the STAFF. Ray at the front desk was so friendly, helpful, and professional. He provided incredible restaurant recommendations and insights into El Paso's rich history, and was enthused by our interest in his city. We spoke with Ray upwards of three times a day as we explored El Paso. Randy from the hotel's restaurant was also extremely helpful, professional and a delight to speak with. We ate breakfast at the hotel and in addition to being delicious, Randy's company made it worth our while. We chose the hotel because of it's proximity to Fort Bliss and the sites we wanted to see....and we're overwhelmed by everything both the hotel and the surrounding area had to offer. We will stay here again if we ever make it back.
So. Before I start with my review I’d like to mention the fact the hotel looks very nice and beautiful, the front desk was kind and professional. Although the room, dear lord. I can’t explain why I wasn’t offered a refund after that disgusting and disappointing experience. The restroom was incredibly dirty, spit, hair, blood all over. The tv was dated… can’t put on Netflix for the kiddo.. the restroom was also dated… the closet I wasn’t even able to enjoy because the door was broken. The shower head needs fixing because it comes out hard! And it hurts, the kiddo couldn’t take a normal shower. Mind you , we didn’t look at this till 8pm because we were there solely for the pool. I also asked for towels and didn’t get them till late late at night, which my husband had to open the door in boxers because we were woken up by a hard knock. The extra towels were a request upon check in—- so they knew. And they weren’t brought till 10:57pm. I asked to speak to a manager when checking out, but no manager until 3/4pm. I’m really upset and disappointed. People spend their money for a good reason and this was a slap on the face. I don’t think I’ll ever go back unless I get a refund. I am extremely disappointed. Do better.
JjenwhiteMy Husband and I had a wonderful stay. The staff is amazing, the room was very clean the whole place is very clean. Rick the owner is an excellent man he goes above and beyond to make his guest feel safe and happy. My husband and I stayed for 4 nights that's how safe we felt. The parking lot is well lit up. If we ever go back threw El paso again that will be my place to stay. Thank you to the whole staff for a wonderful quite and safe place to stay.
EEstelle MAwesome customer service all around. The manager and staff very understanding of our situation and went above and beyond to make our stay very comfortable, enjoyable and most of all affordable. House keeping doesn't bother at all. They would bring us what we needed clean towels, toilet paper, new and clean bedding with no problems