My wife and I recently visited El Paso for our first time and stayed at the Hilton Garden Inn El Paso/University for 3-nights, and we can't say enough about the location, the amenities, and the STAFF. Ray at the front desk was so friendly, helpful, and professional. He provided incredible restaurant recommendations and insights into El Paso's rich history, and was enthused by our interest in his city. We spoke with Ray upwards of three times a day as we explored El Paso. Randy from the hotel's restaurant was also extremely helpful, professional and a delight to speak with. We ate breakfast at the hotel and in addition to being delicious, Randy's company made it worth our while. We chose the hotel because of it's proximity to Fort Bliss and the sites we wanted to see....and we're overwhelmed by everything both the hotel and the surrounding area had to offer. We will stay here again if we ever make it back.
I was highly impressed at the great job the hotel didn’t a remodeling. Every area of the room, including the rooms are very nice and modern. A dinner at the bar and the staff was extremely friendly. Want to give a shout out to Mariana, the bartender. If staying near the airport this is the hotel to stay at
So. Before I start with my review I’d like to mention the fact the hotel looks very nice and beautiful, the front desk was kind and professional. Although the room, dear lord. I can’t explain why I wasn’t offered a refund after that disgusting and disappointing experience. The restroom was incredibly dirty, spit, hair, blood all over. The tv was dated… can’t put on Netflix for the kiddo.. the restroom was also dated… the closet I wasn’t even able to enjoy because the door was broken. The shower head needs fixing because it comes out hard! And it hurts, the kiddo couldn’t take a normal shower. Mind you , we didn’t look at this till 8pm because we were there solely for the pool. I also asked for towels and didn’t get them till late late at night, which my husband had to open the door in boxers because we were woken up by a hard knock. The extra towels were a request upon check in—- so they knew. And they weren’t brought till 10:57pm. I asked to speak to a manager when checking out, but no manager until 3/4pm. I’m really upset and disappointed. People spend their money for a good reason and this was a slap on the face. I don’t think I’ll ever go back unless I get a refund. I am extremely disappointed. Do better.
My family and I stayed here my husband is a bonvoy member and loved the perks, we had ALOT of luggage and the staff (James) and other staff which we didn’t catch there name held our luggage over night since we were traveling in a truck, we were worried that something would be taken outside! Early morning (James) helped my husband load everything back on to the truck! No hesitation! I can say the facility was very clean had no issues! Thank you
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JjenwhiteMy Husband and I had a wonderful stay. The staff is amazing, the room was very clean the whole place is very clean. Rick the owner is an excellent man he goes above and beyond to make his guest feel safe and happy. My husband and I stayed for 4 nights that's how safe we felt. The parking lot is well lit up. If we ever go back threw El paso again that will be my place to stay. Thank you to the whole staff for a wonderful quite and safe place to stay.
EEstelle MAwesome customer service all around. The manager and staff very understanding of our situation and went above and beyond to make our stay very comfortable, enjoyable and most of all affordable. House keeping doesn't bother at all. They would bring us what we needed clean towels, toilet paper, new and clean bedding with no problems