Red Roof Inn El Paso West

There was a pair of pants left behind by the previous occupant and there was a pair of dirty socks left in between the sheets. We are only received 2 small towels.

Front desk person rude, hotel smells because of the dirty carpet, the noise from the interstate was very loud and we didnt get any sleep also our room did not have a smoke alarm. The mattress was horrible, we could feel the springs and the outlets and usb ports did not work in our room. A homeless person was having coffee in the lobby as we checked out, not very safe environment

It’s just about 45 minutes for me to check in as the person running the front desk was all alone, and there was a line of people trying to check in. The coffee machine in the lobby was not working when it finally did work the coffee tasted like dirty water.

The front desk was EXCEPTIONAL. Very professional and efficient. The room was underwhelming. The freeway noise was awful, bed was uncomfortable, and there was an odor.

Location is great Beds are extremely uncomfortable myself and my husband woke up with aching backs. It was like sleeping on a box spring

Great location and friendly staff. Room smelled clean but don't look under the bed. No housekeeping ever came or brought fresh towels on a 2 night stay. (But they did apologize after checkout). Upper floor rooms are more secure as they are accessed thru lobby elevator. 1st floor rooms face the parking lot.

When we exited the elevator on the second floor there was a musty smell the main hall carpet was filthy. The room was clean however where fire alarm fixtures should have been was open drywall with wires exposed.

Had to switch room because of heater not working. And on the morning when taking a shower. Shower was clough. And facing the freeway. Couldn't rest lots of noisy

Not the best place to stay at, has a weird smell once you walk in and rooms smell a bit weirder. Not too pleasant but will do for a night or 2