We spent 3 nights at the Leonardo Club and had a wonderful time. The water slides were super fun and of varying intensities, the baby pool was covered with a shade structure and perfect for our toddlers and the food was abundant. The customer service in particular was excellent. We had a mix-up with our reservation, which was booked for two adults but without the kids. When we arrived and this came to light, the cost a la carte to add the kids after the fact would have been prohibitive and super expensive. Berta and Chen, the customer experience managers, graciously worked it out for us and we were able to add the kids to the reservation at just a small additional fee. The kids club was also great. Tamir in particular, a new staff member, went out of his way to make us feel super welcome, engaging with our baby, speaking with our toddler in English so that he would feel more comfortable and generally just being a sweet and super friendly face. Even the dining staff was so attentive, greeting us by name and accommodating special requests. It was a bit hectic/busy on the weekend, so it might be less of a fit for a couple's getaway, but for a family vacation, it's great. One tip for the hotel: Maybe add some poolside programming for the adults, like water volleyball or yoga just to mix it up. (If you ever need yoga, hit me up - that's my thing!) Enjoy!
แปล