Leonardo Club Eilat - All Inclusive

Everything was good.

I had a truly memorable stay at Leonardo club in Eilat. While I unfortunately misplaced my wallet during my visit, the staff were incredibly helpful and diligent, and they managed to locate and return it to me. Their honesty and efficiency were greatly appreciated. Beyond that, the room was comfortable, food was delicious. I highly recommend this hotel.

The hotel is very low level The staff is really not nice and uninviting Very small rooms I strongly do not recommend coming here My son got a burn on his hand in the dining room And they didn't even have an ointment to ease the burning The food menu is so basic and tasteless At every position there are huge queues that simply give up waiting

Visited with my wife and 6 year old girl. The good: The room is nice, we booked the room with pool access. My kid got a solid bed with good mattress. The food in the hotel is pretty good, nothing too fancy but really cant complain, nice variety and different options change daily. The kids shows at the evening were really entertaining and nice quality. The slides were also not bad. The bad: The all inclusive is just ok. No food at all near the pool, cakes are served in the afternoon, alcohol was poor but it was expected. The checkin experience is awful! A lot of noise in the lobby, since the room checkin time is 15:00 so all guests come at the same time to pick their room and it causes a huge mess with no order! The hotel does really poor job to keep high standards! Why do you allow people to put chairs near the pool? There is no way to pass and it looks so crowded! Please do a better job! You dont clean the area near the pool and it looks bad. You have to wait for 10-15 minutes to get to dinner because apparently there is one dining area and it gets full so they dont allow any more people in. A joke! If you know that you cant have all people inside the eating area then why dont you have people reserving hour to eat at like in all normal hotels? It just feels that the hotel could care less and thinks its normal. 3 days the plates and glasses just ran out. Come on! Are you kidding me?? You dont know how many plates do you need? You are making it embarrassing for guests! The dining area is so loud and so messy! Although the general population in the hotel isnt so high class but most of it is the hotel’s fault. Do you want high class from people then behave like high class. General feeling was poor and cheap. This is 4 star hotel barely.

My wife and I booked a long week-end in march 2023. The fact that the hotel is aged and services not quite as advertised could be overlooked as it is not uncommon. However the hotel overcharged us compared to the deal that was advertised online when we booked the hotel! We have Screenshot and emails as proofs, but none of the staff was helpful and management simply ignores emails and phone calls. Do not trust a venue that scams through falls advertising and does not take customer complains with substantive claims seriously. Stay away!!

The hotel is not clean. They don't clean the rooms and the areas. .Disgusting It was hard to find something tasty to eat. It was not my first time there but will be probably the last time.............