Verified traveler
8 มกราคม 2024
First impression was great. Loved the hotel, love the pet friendly option. Went to bed at 9h30 because we had to travel early in the morning, but there was a bunch of kids who were running and screeming in the hallway, and the hotel staff didn't do anything. I got out twice to ask them politely to quiet down, then went to the front desk and the clerk didn't care. They screemed until pass 1h30 am. We did not sleep at all. Not only did we not enjoyed our stay, but I'd like to make a formal complaint about the lady clerk who was managing/working at front desk that night, who did nothing to help us and manage the situation.
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