I stayed in Edinburgh for 4 nights, and was very shocked and disappointed with this hotel. I am someone who uses a hotel rooms on vacation solely to have a clean place to shower and sleep, and this hotel did not even meet these low expectations. Upon arrival, I was put in room 213. This room had a continuously leaking sink and shower that flooded the entire bathroom. The shower drain was fully open, but the water would not go down. Also, the digital remote that was placed in the room did not work. The following day, I spoke to the front desk about the issue, where I was surprised to hear that she was already aware of all these problems. Why would we be placed in a unusable room in the first place? Despite this, we were moved to room 210, where additional problems ensued. In 210, the grout in the shower was not only missing in many places, but remnants were in the shower which were painful when stepped on, and actually cut my foot. Also, the shower temperature would randomly fluctuate between burning hot to freezing cold within seconds. There was mildew everywhere. I actually ended up going to a local store to buy cleaning supplies for the room as it was so poorly maintained. Ultimately, the shower was a safety hazard. The sink in 210 was cracked, the sheets and pillow cases stained, and dust decorated the curtains, closets, and walls. Aside from this, note that the rooms are quite stuffy as there is no air conditioning. I understand that this is the norm in Scotland due to there relatively cool temperatures, but the temperature even with the window fully open made it challenging to sleep each night. As a Bonvoy member and frequent traveler within the chain, this hotel was by far the worst I have stayed at. Again, I genuinely just needed a clean room to shower and sleep in, and this hotel couldn't even provide the bare minimum. Look elsewhere if coming to the beautiful city of Edinburgh!
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