The Junction Hotel and Hostel

Staff was really friendly. Had a few small issues. Within a few minutes of letting the front desk know about them, the maintenance man had them fixed.

I have never experienced unprofessionalism as bad as this motel. I am a local, I checked in for 1 week looking for some peace and quiet away from home on Sunday 3/24. Monday 25th my husband ends up in the emergency room and I had to cancel the stay. Due to their office hours, closed between 11 and 3, I had to wait till after 3 to cancel the rest of my week stay, so the front desk staff said I would still need to pay for Monday night, but the rest of the time could be canceled and refunded. The rest of the time equaled 5 nights, Tuesday 3/26 - Sunday 3/31. On Tuesday I called to check on the refund and was told by operational manager Joe that I would not be refunded any portion of my stay and there was nothing he could do. With the week reservation I received a discounted rate, so I stated it would be fair to refund the full amount of the stay and charge me the full nightly rate for the 2 nights I had the room reserved. This also was not allowed as an option. I asked to speak with someone else and waited for a call back. Joe attempted to avoid contact with me, excusing himself as busy when asked why he hadn't returned my calls over a couple days time. He had his employee call me back on Thursday to tell me I couldn't be refunded but I could receive a credit for a future stay. I asked why there wasnt someone else I could speak to, and was told the corporation that owns the motel takes 7 months or more to get in contact with. I would not stay here again or support this business operation further, and would advise anyone who may potentially have their trip plans change mid-stay (emergencies can happen to anyone), to consider another option, because you will not be respected here and your money will be stolen; in my case, $500 lost, (spent on 1 night stay and one extra night reserved due to timing).

The highlight was meeting Molly, the front desk attendant, who went way above and beyond for us. She was very personable and interesting and really a down to earth, kind person that is helping the world be a better place. Not only did she quickly deliver extra blankets, she found a pair of reading glasses to lend. Beyond her excellent service, the bed and pillows were just the right softness and the room was super clean.

DO NOT BOOK HERE. I checked in after hours and while I was able to obtain my keys... they didn't work. Not to get in the building, not to get in the room. I was stranded at 11pm in the winter with no way to get help. I had to book a very pricey last minute stay elsewhere, and the next day Motel Durango could not have cared less. I ended up cancelling the rest of my trip because I had spent so much on a last minute room and Motel Durango refused to provide any compensation for this. They ruined my vacation and cost me so much money. I also heard some other guests come in and ask if the laundry or kitchen were available yet... apparently they'd been out of commission for 3 weeks due to a pipe burst. Seriously get it together Motel Durango. There's cheap and then there's dangerous (leaving people stranded) and negligent (not amenities for longer term hostel guests).

Excellent place to stay on a budget. No. Its not the Ritz-Carlton. But for the $? It is definitely worth looking at. I would stay again. I used to travel for business. I've been in a ton of hotels. I would stay here again. No problems in that decision

I highly recommend not staying at this motel. As soon as we entered the hotel room, we immediately regretted that we did it: stagnant air, dirty floors and furniture. But the worst thing that we found are traces of insects, especially bedbugs. When we came with claims to the motel administrator, she said: - What do you want, now is such a time of year! We hardly took our money and left for the night at some other motel 50 miles away, where there was a clean bed and no signs of insects either in the bed or in the whole room.

Dilapidated, super dirty! I have never experienced a worse hotel/motel. $100 a night is a joke. $250 as a guarantee an outrage. The facility is broken or absolutely run down. Unfortunately I can't find anything positive

We booked a stay here for 9 days at the last minute in August when we couldn't do our Colorado Trail backpack as planned. It was a great location close to the rec center and right on the Animas River Trail. It's also not far from the Colorado Trail Trailhead or downtown. Our room was not fancy but a good size, not cramped at all. It was clean and comfortable. It had a nice big flat screen TV and frig and microwave both of which were very handy since we were there for over a week. HD seems to be popular with the CT hikers, etc. We saw numerous people carrying backpacks to/from their rooms. They also have a couple dorm rooms with bunk beds for real low budget travelers. We took a quick look at one of the dorm rooms and it looked great for a dorm room. It had it's own shared bath for just that room. Each bed had it's own light and power outlet. The staff, especially Cole, was extremely helpful. He let us store our luggage in the office for a few hours till our room was ready and helped carry it to our room when it was ready. There is plenty of parking around the whole building. I didn't use the outdoor pool but it looked nice and clean. I saw someone cleaning it every day. I would definitely stay there again. Keep up the great work.

I went to Durango to visit a friend who was just put in hospice care. I wanted a reasonably priced (not easy to find in Durango during the summer) location that was convenient and a good place to sleep. I got a room in the newer building that was well-furnished and had a good air conditioner. Everything worked and room was clean. A surprise bonus was a swimming pool and continental breakfast--neither of which I was expecting. the best part was the staff. During my two night stay, i must have interacted with close to 10 staff members, and every single one of them was extremely helpful, competent, and friendly. they got right on anything I needed or had a question about. It made for a very pleasant experience during a sad visit to Durango. The Motel Durango, whether you are traveling alone, as a couple, or even a family, should " fill the bill" very nicely for you without the actual "bill" being high. this location is "on the rise", and the staff makes it that way. Bravo to you all!