Britiney
19 กุมภาพันธ์ 2024
I called the number given on ******* prior to arriving to the property and asked if I could have early check in, in which I was told yes. I arrive to the property and the front desk employee told me I could not get early check in and she hadn’t spoke to me so I then realize I spoke to corporate Holiday Inn earlier. The main office called and asked the hotel if they had early check in but never gave the hotel my name so when I arrived all the rooms for early check in were gone. My family and I had to get dressed in the lobby’s bathroom and was late for an event due to the misinformation. The main office needs to communicate specifics to the property or give a direct number to the property so this confusion doesn’t happen in the future.
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