Profits over guest needs! Do not stay at this property. They knowingly reserve noisy rooms and sneakingly hide behind a disclaimer that the property is in an area with loud nightlife. They address the noise problem by giving the guest a white noise machine and earplugs. Yes, really! I suggest looking for another hotel in the area that is more guest centered. The Sonder Quincy customer service app representative needs to improve on their professionalism. They need more general customer service skills training. The Sonder hotel management is greedy and make it difficult to receive a refund if you complain about the noise. They shame the guest into thinking it is their fault for not reading a hidden disclaimer. This tough-love approach should put them out of business.
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