We made a booking for the Eburon Hotel and we specified that we wanted a king bed. When we arrived there on Saturday afternoon, we saw that the room they gave us only had two single beds which were quite small. When we told the reception that we were given the wrong room, the receptionist told us that they had made a mistake and that all rooms with king beds had already been checked in. She didn't offer any alternatives. We asked to speak with the manager who also had no alternatives to offer. My husband then asked if they had any other hotel from the same group nearby where they could get us a double bed and if was only then that they went and looked for one. They sent us to the M Hotel in Genk, which was half and hour from Tongeren, which meant we had to change our holiday plans. When we arrived at the room at the M Hotel, we realised, to our dismay, that they did not have a king bed but instead two single beds with a double (thin) mattress on top. During the night the beds came apart forming a hole in the middle and both my husband and I woke up with sore backs. The positive things about the M Hotel was the staff, who were very friendly and empathetic (contrasting with the Eburon) and the nice breakfast which, in the end, they offered to us as a good gesture (together with a bottle of bubbles) after we explained about our very bad night sleep. It is incredible that a 4 start hotel cannot provide a proper king bed!
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