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27 กันยายน 2024
Spent 2 weeks (06/09/2024-20/09/2024) in the Anda Barut Collection and can honestly say it is the best hotel we have ever stayed in. Initially when we arrived, we were told that our room wasn’t ready (we booked an Adult Area Penthouse) as there was a problem with it. We wasn’t worried as it was only 2pm in the afternoon and spent the following hour in the extremely comfortable, spacious lobby, sipping some delicious beverages and enjoying lovely snacks. We were shown our room which we were told was an upgrade, however, it was in the Family Zone. The room was 2 bedrooms with a private pool and was absolutely stunning. If you travelled as a family, it would be ideal but we wanted to be in the Adult Zone so went back to reception. A special mention to Nazam (not sure of spelling!) on reception for her polite and kind way that she went above and beyond to help us, plus Ali from what we believe to be the technical services, that eventually led to us being upgraded to a Penthouse Adult Zone with private pool (in N block) from the second night onwards. The room and view was truly amazing. They have thought of every detail for your comfort in this hotel and we thought the service was great. One day we came back to our room around 2.30 (to make use of the lovely pool!) and our room had not been serviced. We called to reception and within 2 minutes 2 staff came to clean our room…. Please do not hesitate to book and ignore any bad reviews. The food and drinks quality is exceptional. We are already looking to book next year and we rarely return usually. Congratulations on a wonderful hotel from the Suttons
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