Onsen Hotel and Spa

服務態度很好

非常好，温泉加分

The lift wasn't working but we managed with my walker. They gave us a shower chair and that was great

Lift for disabled was broken. Iwas stuck in.the lift several times. The shower was said to be ADA compliant, but the tile was slippery, the door was not tight and water seeped out to the rest of the bathroom making it extremely slippery. The controls for the shower were on the front wall, nut the hand held shower held was attached to.the back wall of the shower making it.very difficult to.use. The hotel was located in.a bad neighborhood was was not conveniently located to.any restaurants.

The hotel itself is very trendy, clean, and comfortable! This was by far one of the best nights of sleep we've had in a hotel. The front desk staff is kind, attentive, and welcoming! The only things keeping me from giving a 5/5 rating is the spa services were subpar for the price. I left with several scratches due to untrimmed nails. Other than that, we had a great stay!

The Onsen is a Beautiful Hotel and Spa ! The hot tub and pool fed with hot mineral water is a perfect way to relax. The amenities are perfect and one couldn’t ask for better people or service at The Onsen! Our new favorite hotel when visiting Palm Springs or Joshua Tree!

Probably the bust time I have ever had! The staff was amazing! Ivan, Tracy,and John were so accommodating! They made the stay so fun!

The staff Ivan is very helpful and accommodating. he checked us in and even helped my bag. He offered to cook a new pot of coffee late afternoon when I try to get some coffee. He even dropped by and notified me when coffee is ready. Also he was running the whole breakfast hour to refill all courses to ensure everyone has enough to eat. We can’t say enough about how we appreciate his service. The property itself is newly renovated building and well designated with nice outdoor Pool and good jacuzzi. I enjoyed it very much.

Quiet, clean, updated appliances, updated plumbing. Recently repainted