Home2 Suites by Hilton Decatur Ingalls Harbor

Spent 2 nights at this hotel. I expected the room to be cleaned, refreshed, dirty towels taken out, and garbage removed while out running errands. This was not the case. The front desk told me we were expected to let them know if we wanted the room clean. In addition, she did not even offer to clean the room or take out the dirty towels after the fact. Extremely disappointed by this experience. This is not the tyoe of stay I expect from this hotel chain. I will look elsewhere next time when visiting Decatur, Alabama. At least the Red Roof Inn ckeans their rooms!

The room was filthy, the ceiling fan had caked up dirt on it, there was mold on the ceiling, the bed post was broken and you could clearly tell it had been broken for a while, the property is skating by on its name, and the fact that it used to be a premier destination. I checked out early and they would not give me a credit for the unused nights, don’t stay here

Refrigerator was noisy kicking on and off all night. Microwave handle was sticky. Dishwasher was full of dishes. Could not get TV to change channels. Couch was stained and needed to be cleaned.

The room had a kitchenette, which was nice, but unnecessary for a one night stay. Breakfast was sub-par. Hot food was not fresh cooked, but rather a film-covered microwaveable meal. No biscuits, potatoes, gravy, and no juice machine as one has become accustomed to at other Hilton locations.

Nice big suits. A little trouble with the toilet but maintenance fixed the problem. Breakfast was good and the staff very helpful and friendly.

Stayed here for a basketball tournament. Very nice hotel. Wish I could have stayed longer.

From check in to check out EVERY staff member I came across was very friendly and pleasant. The location was great for the downtown event I attended. The hotel was very clean. Breakfast was delicious with a variety of options. I saw several guests and the parking lot had many cars, but once in the room I didn't hear anything. The room had plenty of space and was comfortable, as well.

Was given a different room with less beds than booked. Bumped due to over booking? Quite unacceptable Breakfast buffet pretty much had nothing ready. Always empty Room had soaking wet carpet from ac unit, blinds controls weren’t working in front room

The rooms could definitely use a face lift. We had mold growing on the ceiling of our room and the areas around the ac units were soaking wet. Over all the room was clean and comfortable though. The staff was AMAZING and so friendly! The breakfast sandwiches were pretty good!