Extended Stay America Suites - Dallas - Frankford Road

STAY AWAY!!!! City shut down place early March 2024 entire hotel had to leave with 5 days notice due to no.heat hot water or AC from deferred maintenance resulting in massive pipe burst and flood. Owner then randomly required $100 deposit for new check ins. Owner is a crook in over his head. He is selling rooms early April for eclipse do not book!!!!

I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please

I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.

Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.

Do not stay here. It has no amenities, despite what it says on this website. No breakfast, no fitness center, no in-room phone or coffee pot. The features in the room are from the 1970s. Even the towels are extremely undersized for a normal adult. The pool was covered in a heavy layer of green scum. This website misled me as to the quality, calling it 3-star. It is a no-star hotel. On my personal experience, the TV didn't work and the room next door was blaring their TV and talking to someone until 3 am. You could hear everything. The daily rate was over $100 for this dump. I stayed at a Holiday in Express the next night for the same rate, and it was 100 times nicer!

Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good

We arrived at 10:00 pm and checking in time closes at 11:00pm. However after driving for 6 hours, we stood at the reception for 45 minutes. We called the reception number and the number listed there but had no luck. After almost an hour we hard some movement inside the housing keeping room. I walked in there and met a lady doing laundry. I asked her who’s at the reception. She said it was her and she’d be down to check is in in a few minutes. The lady came to help us and apologised for the long wait. she looked very tired being the house keeper and the receptionist. The lady/staff was very very very nice that we calmed down ( she still served us with a big smile on her face and carried a friendly conversation with us). The room was spacious, and organized BUT’ it was very very very dusty. The dresser drawers, the bathroom seat, and the tv which did not even work were all dusty. There were no hangers to hang ou clothes neither. The rooms has no phone to call the reception and given that we were on the third floor and tired we decided not to go downstairs to ask for anything. I took one of the bathroom wash clothes and wiped down the dining table and the bathroom counters. The website indicated the checkout is 11:30. So the following morning we checked out at 11:30 am but we were charged $40 for that we were 30 mins late to check out. Overall the location is perfect and the rooms are spacious so I give them a 3 star.

No one at the front desk My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service

Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.