ผู้เข้าพัก
25 กันยายน 2021
I want to start with how much we love Ramada. We have stayed at a Ramada or other Wyndham hotels all over the country. Myself, my company, or the companies that hire us have always gotten excellent service and quality. Until this Ramada. We start off with the front desk getting an attitude and refusing the free early checkin that is advertised for Diamond Members at this hotel. It'll be a $30 fee, and a $50 deposit for the room. Not a big deal, we leave and go get lunch while we wait an hour. We come back at 3pm, to find out it will now be a $100 deposit for our room. No thanks, switch us rooms. While we wait to be checked in, because the remote checkin that is advertised as available for this hotel isn't actually available, the woman at the front answers the phone with an attitude, belittled the guest on the other end, and then hangs up. We get our keys and go to the room. The AC doesn't work. It's Texas. This is an issue. We fiddle and jiggle and get the AC running properly. The toilet has to be flushed two or three times per pee. There is no coffee pot. There are no plug-ins available for phones or laptops unless we want to unplug the lamps and TV and work in the dark. The elevator in the back smells like burning grease, and the elevator up front jams occasionally. Trapping guests inside. But neither elevator is blocked off. The hotel advertises free shuttles to the airport and local attractions on the website. They also offer a free breakfast. Wonderful things. There is no breakfast. They don't even offer single serve boxes of cereal and cartons of milk. There is no shuttle to DFW Airport, one of the busiest and largest airports worldwide, and there is no shuttle to local attractions. Ramada is typically pet friendly, but they do not accept pets. At this point I wasn't even going to ask about our working dogs being able to stay with us at this hotel. This hotel is cheap Motel 6 quality and service for a Ramada price. I will never again stay here, or allow my officers to stay here.
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