Casa Saphi

The poor rating on this review is because the hotel’s staff entered the room, packed up our stuff, and moved us to another room, without our knowledge while we were on tour, because they made a mistake with the rooms. I find that invasion of privacy abominable. We are a family of 3 and had booked a 2 night stay. When we checked in, we were informed the desk agent had messed up and gave our room to somebody else so they would need to put us on a different room; however, such room was booked the next day so we would need to move. We told them we were going on a rainbow mountain tour at 3am and would not be back until 3:30 pm but could move at that time. The girl at the desk stated that was no problem. We unpacked some, and left the following morning for our tour with our things all over the room and bathroom. When we showed up at 3:30pm the following day, we went to let her know we were back and to ask for the new room’s key and she proceeded to tell us that they had already moved us. I was quite upset. We had left money, personal items, etc. all in the room. The desk agent did not apologize or anything. My native language is Spanish so I know it was not an issue with communication. She told me they needed to put the new guests in the room so that’s why they did not wait. I find it deplorable that they make the mistake, enter your private room, grab all your personal belongings, and find it ok to do all of that and not even say “I’m sorry”. I will never recommend them.

We stayed at Casa Saphi for close to three weeks (we had only planned a 7-10 days) and thoroughly enjoyed it. The beds are comfy, breakfast was great with lots of options (always a good fruit salad!), and the smart TV was very much appreciated after our 5 day trek. The rooms are cleaned daily and the staff are lovely. Our only issue was that the hot water went a few times and didn't come back on until the following day despite the staff attempting to fix it.

My girlfriend and I stayed here. It’s in a great location. The host, Gaby, is really nice and flexible with your schedule. She made us breakfast to go when we had extra early excursions. I would definitely recommend!