Lake Crackenback Resort & Spa

Beautiful spot. Full of relaxation or activities, whatever you want. Good breakfast provided and dinner at Perrotta's was great.

After reading reviews prior to our stay, I was a little nervous about whether the accommodation would be as described (seems that units/chalets are not allocated until closer to check in date), whether we’d get seats at the restaurant for dinner (no bookings taken), whether our chalet would have a fireplace (not guaranteed), whether the accommodation would be comfortable (reports of unclean or ‘tired’). We needn’t have worried because the chalet (‘Mogul’) was fabulous (might be luck…but giving the benefit of doubt): • Super comfy beds • Very clean and in good condition (bonus: stylish and a bit posh) • Spacious living areas – great for 5 guests (bonus: large bathtub…though we didn’t get the chance to use it) • Well-appointed. We didn’t cook, but there looked to be plenty of pots, pans, utensils etc. Plenty of glassware, crockery, teapot, plunger etc. • Fireplace (with firewood and kindling available from reception) • Lovely views – not right on the little lake/pond, but chalets are arranged in a staggered pattern so those at the ‘back’ can still see the lake and the mountain range • Garage (I imagine parking would be a nightmare in winter) The resort itself: Cuisine restaurant had pleasant and attentive staff, reasonably priced meals and drinks, food was nice (not amazing), relaxed atmosphere, breakfast (included) had a great range of hot & cold food & drinks. Reception: check-in was smooth (within business hours), staff were helpful when our access cards became deactivated before checkout time (fixed it immediately) General: great location (close to hikes, Thredbo etc) lovely grounds and plenty of activities (although we didn’t partake, rather we went up and down the valley for walks, lunch etc). Will definitely bring my bike next time. Our package was the Girls Getaway – included Birdsnest vouchers, WildBrumby items for cocktails, wine, cheese, Poachers Pantry deli meats, and a lovely hamper FULL of sweet and savoury treats. It was the first stay at Crackenback for most of us, and we all agreed that we’d come back either together or with our respective families. Whilst not cheap, there was definitely value in the accommodation, the beautiful grounds and spectacular surrounds.

Fantastic stay complete with wildlife, good weather and spectacular sunsets. Room very comfortable. Only dissapointment was that the restaurant was closed in the evenings (food in the bistro was very good, but more limited menu and not the same ambiance as lakeside restaurant)

Good weekend away with the misses, walks were good and we feel very relaxed after spending 3 nights there. Service is bad most the time but probs a good thing because you get out more to enjoy the surrounding nature. Can’t comment on the water becaus it was very cold

It is with great disappointment that I write this email. We arrived on Friday 30/11/23 in anticipation to celebrating a wonderful wedding anniversary at Lake Crackenback Resort and spa. As we had changed our original booking ( due to the passing of family member) we were grateful to re scheduled to 30/11/23- 03/12/23 As no refund for the price difference for the changed accomodation was available, we had a room credit of $290 which we were told could be enjoyed at the resort. A few days before check in we were advised via email that all water sports activities were no longer available as per advertised brochure due to routine maintenance. Disappointed but accepted. Afternoon Check in was fine, friendly staff. After unpacking made our way to the pool then dinner at Larder restaurant. We were told at reception that Cuisine restaurant was booked out for an event (Porsche Club) on 30/11 and 01/12 so we resorted to Lardner to use some of our room credit. Unfortunately all advertised meals on menu at Larder were not available so ordered caesar salad. Asked if chicken could be added. The only alternative was chicken cubes?? I declined Chef’s suggestion. Very poor meal. Returned to room disappointed. 01/12- Awoke to do laps in the pool ( it was pouring with rain) tried to swipe the card to no avail. Although the card worked yesterday it failed to let us in after 8am opening hours. We Phoned reception and was told by female ( I think her name was Bobbi) there had been problems with swiping and battery either needed to be changed or had been changed? Could I walk to the office. I explained its pouring and she said she could not come down as she was the only one working and no maintenance on offer to help. Very frustrated to locked out of swimming and gym facility . Returned to our room to find that neither TV was working so we went for breakfast and enjoyed our inclusive breakfast at Cuisine which was very appetising and delicious. During breakfast we overheard a couple confirming their dinner booking for that evening. We asked if the restaurant was open as we had been told the previous day that it was closed. Confused, we made our reservation for later that evening. As we were trying to think of ways to use up our credit we went to the spa and wellness office to book in. Unfortunately they were fully booked with only one morning available, 9am on the Sunday of our departure. We booked regardless. We returned to our room to again find the TV's not working. We phoned reception to report. We were told someone will be down shortly. Waited 30 minutes in our room and phoned again. Was told someone had been to our room to fix the problem. As we had not left our room we knew this information not to be true. Receptionist replied "oh I thought they had been" After a couple of hours we again phoned reception to ask an update. Was told that cable had been accidently cut and will be out for another hour or so. A short time later w

A fantastic location, and luckily for us, brilliant weather. Although the outside of our lakeside accommodation looked a little tired, our inside accommodation was clean, modern and comfortable. The resort activities were great and the kids had a great time. A little overpriced for what it was, but the location and activities made up for kids not sitting on devices. The buffet breakfast was great although for a resort, staff grooming and customer interactions could do with some minor improvements. Overall a great stay.

Loved our five day stay here recently. great location and so peaceful and tranquil. Stayed in a lovely chalet on the lake. Watched the ducks and platypus, did some beautiful walks around resort and ate some lovely food in the the two restaurants on site. Very close to ski tube to Perisher if you are a skier and only 30 kms to Kozsiosko NP to Thredbo ski fields and village. Chalets were very spacious and had a nice touch with underfloor heating in bathrooms and kitchen which were very welcome on the chilly mornings. Would definitely recommend a stay here and would come back for another visit in the future.

We paid for a deluxe mountain studio. These are part of a larger chalet and generally share lobby and dry store/laundry. We've stayed in 5 now ranging from Little Thredbo Lane to Bullocks Drive and Stockwhip Way We love the deluxe mountain studio, they have been very mixed, some with bathtubs, some with gas fireplaces, some with wood fireplaces. All of them have had wonderful views. Apart from the most recent.  As advertised mountain view it was disappointing to find a view of the bush behind our studio. We had no windows facing Ramshead range. As LCR was booked out, the manager on duty could do nothing.  As always we were told to request specifics for the studio, we have done this in the past but nothing is guaranteed or acknowledged Our fireplace was gas not wood which was another huge disappointment. No bathtub in this studio which lead to another disappointment. There was no ski storage or dry room for this studio either  I'll list the good things Wifi - albeit slow (not guaranteed in all rooms)  Heated bathroom flooring - double rainfall showerheads and double vanity (great for couples staying in this studio) Personal laundry (washer&dryer with soap) Loads of storage Dishwasher  Undercover parking Bbq outside on deck More modern than some of the studios Tv with HDMI (not many channels and not a smart tv) We were in 11 Bullocks Drive, right by the bridge to drive to the ski tube, traffic was hit and miss.  While there are good features, we stay LCR for the range view and wood fireplaces. Separate to the room we had a couples massage, we do this every stay and love the experience. It started badly, the ladies were 10 minutes behind (which was not made up for at the end) We were scheduled in for a 90 minute relaxation massage, the concern came when one of the therapist asked who is getting a remedial massage. Neither of us enjoy hard massages let alone a remedial massage. We were then separated, my husband got the whole couple treatment room to himself and I was put in another room  Unfortunately my massage was geared more towards remedial with a focus on my hips and legs. I did protest when it hurt however I was ignored. It wasn't relaxing or enjoyable. There was a lot of talking which is odd for relaxation massages.  Hubby's massage was good thankfully. Being our 5th here we have built expectations for an incredible stay and each time has been amazing, just not this time. P.S Potentially as a suggestion, change your room types (descriptions) perhaps one being 'Valley Range Mountain' & 'Superior Mountain View'

Our family of 4 booked 2bd apartment no. 46 The GOOD * the location and surrounding nature * the fire place * Kelly and Isabella at the Spa - they were wonderful and accommodating. Both my daughter and I enjoyed our massages. * Block out curtains * spacious for a family of four The BAD * a constant humming noise at our bedhead - very annoying coupled with old wall heater issue * The old wall heater in main bedroom had a loud clunking noise when set to 20 degrees. The noise woke me up in the middle of the night for 3 consecutive nights. On the last night - turned the heater right down below 15 degrees and I did not hear the clunking noise and had much better sleep. * the main bedroom mattress was hard, the sheets were not soft but starchy * the second bedroom with two singles, the mattresses lacked back support, your whole body would sink in it. * No wifi and poor internet reception The OK * the apartment is dated, the laminate on one of the kitchen benches had an exposed area. Needs replacing! * the TVs were small, it would probably be best not have them at all or have one good one in the living area.. We brought our own devices and never used the TVs. * Self contained, there were more knives than forks * Overall, it’s ok but would not go back this apartment and was a little disappointed.