From the moment I made my reservations over the phone until I checked out of the hotel, my experience was excellent. I spoke to Rosemary, the manager when making my reservations. She was very pleasant and professional, providing me with all the information I needed for booking two rooms. I explained that several other family members would also be calling to make reservations, as we were attending a family funeral. Each person who spoke with her, had nothing but positives to say about their interactions. As we each arrived at the hotel, she and Scott, who was working the desk, went out of their way to insure that all our needs were met. The rooms were clean and spacious and the hotel itself was very quiet. The complimentary breakfast buffet was much more extensive that ones we have had at other hotels. We had a number of adults and children taking advantage of the offerings. The woman who was responsible for supervising the breakfast area kept everything full so that we all had plenty to eat and drink. She was very personable, checking to see that we all had what we needed. I cannot say enough positive things about our stay. There seems to be a real culture of genuine care and concern for those staying at the Fairfield Inn in Corning.
My first impression of this property was that it is SO CLEAN. We stopped here on a road trip during the Canadian wildfires this summer, so the whole area was blanketed in smoke. I was NOT excited about staying at an EconoLodge - we were having a rough trip because of the smoke and I wanted a little bit of luxury. Well if EVERY EconoLodge were like this one, I'd stay there all the time! The staff were very friendly, there were all kinds of little extras - tea, snacks, ice water - nothing expensive, but tiny touches that made us feel welcome and comfortable. The breakfast was outstanding, the area was quiet and restful, and it was SO comfortable. The place was absolutely spotless; whoever runs their housekeeping deserves an award. Overall I had the impression that this place was run with love and with an attitude of taking care of the guests. I actually felt like a GUEST, a welcome guest, as opposed to the transactional feeling of simply being a paying customer that is present at so many other properties. Whoever is managing this property is doing it right. I would actually be willing to rearrange future road trips to specifically go by this property so we could stay here again.