BreakFree Raffertys Beach Resort

Where do I start? We stayed at this place for a special occasion. When booking I asked for a renovated room, (Treetops Terrace) after reading other reviews that said some rooms were renovated some not. I was assured I would get a renovated room...well if 506 was renovated I'd hate to see an un-renovated one!! The place looked like it hadn't had a proper clean for YEARS. Both showers had USED soap in the soap holders! Proof that no one had cleaned the room before we were given it. Everything from the AC ducts, curtains, carpet and cupboards were gross. We came home and found a cockroach in one of the bedrooms. The clock on the wall is obviously broken or needs new batteries as it never moved from 5pm the whole 3 days we were there. Despite all the threats online about noise levels, we had people next door who partied on well past midnight....of course there's no one to complain to as the reception is closed. We were allocated 2 parking spots, being four of us, but one spot couldn't be used as there were barriers all around it. The only bedding was a thin old blanket topped with a sheet, and it was freezing! With the AC heat on it was like an oven upstairs and an icebox below. Upon checking out on the Monday morning, I took the filthy makeup mirror to reception as evidence of the filth they charged us $400 per night for. You could tell my complaints fell on deaf ears as they'd heard it all before! Others on here have mentioned used soap in the bathrooms so they clearly know cleaners aren't doing a good job, or they're not cleaning AT ALL. I'm giving the place 1 star.....that is purely for the location.

Accommodation villas are all different so you may get one that's just been renovated or you may get an older one. Pool is great and beautiful tranquil surrounds. Kids had a blast and we had a nice chill out. Highly recommended . Maybe just check the cabins

We had booked accommodation with raffertys months ago, providing full details of the current guests, including two young children. Yet what was provided was not child friendly. We made this clear to the reception and felt like the feedback was not acknowledged appropriately. Did not feel like our booking details were even taken into account when being designated a room. The access to parking was not great either. How can guests park anywhere close by with very limited parking anywhere and no access to the garage?

Lovely spot. Rooms are a little tired and are missing a few things, but it was good.

Check in staff were amazing. We got an awesome upgrade. The apartments are awesome, really clean & have everything you need. The 4 pools & numerous tennis courts got a bit of use (mainly pools) loved that both rooms had an ensuite. Overall definitely would recommend.

The office was closed at 6:50pm when we arrived (no prior communication or call confirming), however there was an out of hours number to call, who were helpful in checking in. The accommodation was fine, dated, but suitable for our stay. There was a large amount of dead ants in the cutlery drawer, as well as a couple of live cockroaches running around, the following morning we also found a large amount of live ants running around kitchen (no food left out as we ate out and didnt have a chance to buy any). On a positive the amenities were great, tennis courts, pools which were great for kids.

Dirty and tired. I had to ask at reception for some cleaning items as the kitchen was dirty. l was informed that the housekeeping manager would be along to take a look - she never appeared. Had to wear shoes on the “white” carpet as it was so unclean it made the soles of my feet black 🤢 The whole grounds are a fire hazard, branches and leaves everywhere, all gutters full of debris, made me very uncomfortable. Clumps of hair in the heated pool.

We stayed 3 nights in the Easter break with family and friends. As it turns out we made a mistake with the booking date (a future date was booked) and the friendly lady at reception gave us a beautiful terrace apartment (upgrade) that was available for the same price. The rooms were comfortable and clean and it was a luxury to have two bathrooms to ourselves. Restaurant, pool and facilities were also superb, including the opportunity to be able to hire kayaks and stand up boards. Kids, friends and us had a wonderful time. Not to mention the beautiful sunsets we saw right by the lake. Highly recommended place!

Our family of 6 spent 3 nights in one of the resorts 3 bedroom free standing cottages in the April school holidays (2023). It was a spur of the moment trip that I booked the day before checking in. After I had booked I read some reviews on here, and was stressing for the next 24 hrs (most of the recent reviews were far from flattering). After opening the door (with fingers crossed) I was like 'phew!!' Our cottage exceeded my expectations (the hopeful expectations I had before review readings that is). We were in number 81... Firstly, I had no idea we'd have a garage, so that was a bonus. Ducted air con throughout the whole cottage (YAY..worked great!) Our cottage had hardwood flooring from the entry throughout the kitchen, dining and lounge. All bedrooms and stairs were carpeted (nice carpet that you could lay down on without feeling the need to have a sheet or blanket between it and your body, and that you could walk on without socks!). All bedrooms were a good size, with plenty of storage. Our 4 'kids' are aged 15 to 22, and could all hang out in one bedrrom together comfortably. We were all excited that 2 of the bedrooms had 2 singles in them so we could avoid the 'I'm not sharing the double bed' debate that we often have. The majority of 3 bedroom places we've had only have one bedroom with singles. All kitchen and laundry appliances were practically new. The lounge was huge, we all fit with room to spare. I won't pretend the whole place was brand new. The kitchen and bathrooms weren't new, but there was nothing wrong with them. Nothing was falling apart, they were clean. Showerheads had really good pressure. For $330 a night I'm not expecting granite benchtops and marble bathrooms. I've paid a lot more per night at places that I've felt the need to clean upon arriving at (no, I'm not the type to go rant at someone about that, I'd rather just do it, whine to my family as I do it and never go back again). All our beds were comfy, all the linen and towels felt and smelled fresh. On check-in I was given pool towels which I read somewhere you had to hire (they're free). There was an enclosed courtyard at the front and a huge verandah overlooking a big park area at the rear. On holidays my husband and I like to relax with a drink and occassional cigarette if we're in the mood. Smoking on our verandah was allowed with doors and windows shut. It's annoying when you can't do that at places. They want to hide you in a dark corner in no-mans land where you sneak in a cigarette like a criminal. We'd never walk around in public smoking, or smoke inside, or on a balcony where it's going straight to the person next door. But if I want one at night it's nice to not have to get my husband to escort me and my coffee to what is usually a grubby, smelly little concrete square with nowhere to sit. Or if there is a spot to sit, it's filthy and you can't chat without every smoker in the area hearing you. It's probably not PC these days, but smokers exist,